Catalogue Builder

JoE7289e
Tera Contributor

HI,
User not authorized in the catalogue builder to edit any of the items, Even the owner of the catalogue item is not able to edit.

The user has catalog_admin role

 

When tried to open in the builder

"You are not authorized to edit this record."

 

What else can I check or is there something I am missing here.
Thank You!

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @JoE7289e 

Please check is that item check out at native view , under maintain item. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Can't access catalogue builder at all

any items in fact

Hi @JoE7289e 

Seems you need to log a Now Support case only.

 

https://www.servicenow.com/community/itsm-forum/unable-to-access-catalog-builder/m-p/495368

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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