Change Additional comments(Journal Input) to HTML(like WYSIWYG)

[Taehong Min]

Hi, Expert.

My customer wants change type of Additional Comments from "Journal Input" to "HTML" (like WYSIWYG) in incident form. Is it possible?
After my confirmation, I found following link. but this link doesn't work. it forwards to ServiceNow Docs main page.

https://docs.servicenow.com/?title=Implementing_HTML_in_Comments#gsc.tab=0 

Please refer attached image. this is my expected form layout.
Could you please tell me the procedure if anyone have this kind of customer request?

Thank you always.

Regards,

[Harsh Vardhan]

you can add the html code in your comments 

kindly refer the old wiki and doc link below.

https://old.wiki/index.php/Implementing_HTML_in_Comments

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/field-administrati...

[Taehong Min]

Hi, Harshvardhan

Thank you for your prompt answer.

My customer wants HTML field(WYSIWYG-like editor) instead of journal input for additional comments in incident form.
Could you please refer my attached file above? you may imagine my expected layout.

I mean they want use "WYSIWYG"(Change type from "Journal" to "HTML")

Thank you for your help and any suggestion would be appreciated.

Min

[Harsh Vardhan]

i believe there is not any ootb properties can fulfill this requirement at the current release. 

but there is a way to do that as it has mentioned in old wiki link. 

create a custom  html type field and hide the additional comments from the user , 

let them enter the value in that field once they will save you can write a before business rule on your form to get the html value then updated in additional comment field. hope it will help you.

current.comments= "[code]" + current.u_new_comment + "[/code]"

[Taehong Min]

Hi again Harshvardhan,

I understood that it cannot fulfill with OOTB. I will suggest custom html type as mentioned in old wiki to customer.

Thank you for your help, Harshvardhan!

Min