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After clicking ( . . . ) Email work note gets genrate

I have noticed that when we go to more options [ more options  is on right corner upside ( . . . )] in a RITM and by clicking "Email" button. The notification that an email was sent is added as a work note even if no email was sent. The work note sho...

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Pankaj by Tera Contributor
  • 190 Views
  • 1 replies
  • 0 helpfuls

Changing currency of request via scripted rest api

We have a scripted rest api what is based on the incoming JSON message it raises a catalog item (request, request item and tasks). All works fine, except the price field in the request. While the amount is passed over correctly I can't seem to find a...

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Wasd123 by Tera Expert
  • 317 Views
  • 1 replies
  • 0 helpfuls

Database view

Hi Community, I created a database view between sys_audit and change_request as we need to report on those change requests that has been extended [planned start/end date have been changed], however I cannot make it to work. Anyone who can advise what...

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Ramel by Mega Guru
  • 448 Views
  • 8 replies
  • 0 helpfuls

Getting "cannot read properties of null (reading parentNode)" error

I have written a onLoad client script to hide an annotation along with the fields inside it. if (cmdbtableservice == 'cmdb_ci_computer')       {        document.getElementById("functionalresponsible").parentNode.style.display = "none";        documen...

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Ap_1 by Tera Contributor
  • 978 Views
  • 2 replies
  • 0 helpfuls

Scripting

Hi everyone , I am unable to understand this script , can anyone please explain this script how it will work with comments .function onSubmit() {var action = g_form.getActionName();if (action != 'close_incident' && action != 'resolve_incident')return...

Ashok  kumar by Tera Contributor
  • 212 Views
  • 2 replies
  • 0 helpfuls

Free Voucher for CSA

Hi, When will the ServiceNow provide CSA vouchers for free. Thanks & regards,Vasanth.

SaiVasanth by Tera Guru
  • 1072 Views
  • 5 replies
  • 5 helpfuls

Resolved! Calculate duration from variable in a Catalog item.

I am still working with workflows, not flows. I have a need to flag an SCTASK as a high priority if the entered in the date/time variable on my form is less than 4 hours from the current date/time. 1.  There is a field called "Request Date/Time" whic...

Joe Taylor by Giga Guru
  • 637 Views
  • 5 replies
  • 0 helpfuls

Variable set with multiple check boxes

I have created a variable set with multiple check box type variables and want to make the variables read only on SC task and RITM. I have created a catalog UI policy but it is not working.

GBS by Tera Contributor
  • 230 Views
  • 3 replies
  • 0 helpfuls

Approvals are not triggering

Hello Team, Requirement : On catalog form have mrvs variable set(based on row creating multiple requests) and in mrvs there is brand(there are 10brands)variable ,based on brand triggering approval but sometimes it is not working . Through workflow i ...

srinath1391 by Tera Contributor
  • 151 Views
  • 1 replies
  • 0 helpfuls

Resolved! Copy currently inserted attachment

Hello TeamWhen attachment is added to sc task we need to copy it to ritm.but only currently inserted file/files,not those inserted yesterday and so on any advice on script in BR on attachment table.

Need to update the update comment person name in to system.

I would to made by the comment by the system instead of logged in user  var vk = gs.getUserDisplayName(); gs.addInfoMessage(vk); var gh = new GlideRecord('sc_req_item'); gh.addEncodedQuery("cat_item=060f3afa3731300054b6a3549dbe5d3e") gh.query(); whil...