Hi team,I have a requirement for add new field (caller device) in interaction's incident tab, I am creating interaction and incident through Agent workspace and when i am going to create incident so caller device field is not showing, and this field ...
I am trying to make the Details mandatory on the popup when someone marks a Knowledge Article as Not Helpful. I have seen several posts related to this but have not seen quite the solution we are looking for. Updated the ng-angular template "kb-feedb...
Hi All, Change request getting stuck after replacing approver from edit option. Thank you in advance for any suggestions/help.
Hi Community,I had an requirement that when a request is approved it cannot be cancelled I have tried certain ways wanted to know if there is something easier than that.
Hello All,I have created the custom table as "guest" in that table I have field called "guest I'd " so, when user submitted the request form system automatically created a record in that table with the I'd of EX000001, EX000002,EX000003 Like this way...
Hi All, I have requirement in which I need to import data into table using transform map. Impact type, category and sub category are drop-down values. Category and subcatergory are dependent upon impact type. I have to skip wrong combination of above...
Hi Team, Can someone please help me on the below requirement. In AD failure case i am getting this error message in the scratchpad.Below screenshot refers to the sub flow of the AD result failure run script. I have added the run script after the sub...
Hi Everyone, I am configuring an email client template and in recipients section in "TO" i have added additional_assignee_list. When we add more than one user in than assignee list , email client is only showing one user or email...
Hi, We need to display percentage of incidents on reports Number of Incidents satisfying condition(reassignment count >= 2)/Total number of incidents in last 6 months We are creating a report on Incident Selected column graph as type and in configure...
Hello,I have a query:How to get the list of all the parent workflows which triggers a particular sub flow? For example:I have a subflow named as "automation_subflow" which is triggered by various other workflows. I want to get the list of all those ...
Hello , There is a requirement to create a report based on catalog variable -Reporting to's company code.Here Reporting to is a catalog variable pointing to users table.In user table we have this field called company code. How may I create a filter o...
Hi All, I am looking to Integrate ServiceNow with Adobe and get all approvals for a user (need not be related to ServiceNow) to ServiceNow. The approvals should be displayed in a widget. How can I achieve this? Thanks!
Hi SN Community,When a user uses the Homepage Search, results are defaulting to show All. Is it feasible to change the default search page from All to Catalogs?Thank you and regards,AAN
PLEASE HELP ME WITH THE BKOW SCRIPT TO GET THE TOTAL OF OF HARWARE AND SOFTWARE WITH LIST var gr = new GlideRecord('incident');gr.addQuery('category', 'software');gr.addQuery('category', 'Hardware');gr.query();while(gr.next()){OUTPUT NEEDED: TOTAL NU...
Hello all,I am new to the “service now” application and I am currently trying to create reports for the IT support team. what I would like to have, is how much time it takes for a team to respond to a ticket or to acknowledge it on a daily average an...
