Good Morning I have been asked to restrict certain incident records from being viewed unless a user has a certain role. So for example if you have the role 'itil' then you can view all incidents apart specific breach incidents. However if you have th...
Hi, We have a requirement where we need to display 'opened for' field in red color or need to add vip icon to it on interaction form.I've written a onChange client script on opened for field which is working as expected when I was in fulfillment view...
HiI have a requirement to create a catalog item and flow attached to it. Now the Related RITM and SCTASK should be visible only to the SCTASK assignment group members and one more group. Other users from different groups should not be able to view th...
hi. i'm trying to determine how to determine number of approval in a REQ. what we are trying to achieve is, in requests with more than 1 approver, the ticket will auto cancel if there's no approval by approver 1 after a certain time.
I have a requirement where i need to create a variable with more information help text and help text contains " click here" .It should be redirected to the outlook when we click on the " click here" from the help text. Thanks in advance..
Hello Every one, I am trying to add Change approval url in the email notification.I used ${URI_REF} function to display change request number with hyperlink.Added below line in email notification body."Click Here to Approve: ${URI_REF}" But it is di...
To complete one of the catalog items, I need around 100 steps in flow designer. I have a multiple choice question, let's say radio button 1 and radio button 2 and based on the radio button selection different set of catalog task creation and approval...
Hi Guys, Hope you can direct me right Direction. I am trying to setup a KB called "Test ABC" which is only accessible to selected few users from a Group "Test" in Washington ServiceNow instance. I created a user Criteria for this Group called "Test" ...
Hello experts, The customer business requirement is to reduce the ticketing basis per month (incidents), so the end user would navigate into the portal and open a live agent request via a virtual agent to interact and resolve his issue with the possi...
Hi Team, I have requirement in reports where i have to exclude records created on weekends i.e. sat and sundays. and the count of those records i have to show it in same day column. Report type : Bar Chart in this report below are the filter i have a...
We are following the below steps to deploy knowledge management plugin in MS Word.https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/task/configure-km-add-in-word.html Initially, we deployed it in DE...
Can we import bulk KB articles along with data and images from other snow instances to servicenow Knowledge table.
Hi Team, i have a two variable's (from country and to country) on multi row variable set on change of the to country i need to fetch the values both values like that 20 rows.21 row created on change of to country i need to fetch the all 21 records v...
Hi All, I have one scheduled data import (JDBC) which runs twice a week. I want ,There should be incident created when import job fails with error or there is no data to import.In incident description ,we need to provide details like import set numbe...
HelloCan we show pending knowledge articles in global search through short description as it is working for published knowledge articles. And it should be visible for ITIL users as well.Can someone share suggestions here!Thanks in advancePriyanka
