I have noticed that when we go to more options [ more options is on right corner upside ( . . . )] in a RITM and by clicking "Email" button. The notification that an email was sent is added as a work note even if no email was sent. The work note sho...
We have a scripted rest api what is based on the incoming JSON message it raises a catalog item (request, request item and tasks). All works fine, except the price field in the request. While the amount is passed over correctly I can't seem to find a...
Hi Community, I created a database view between sys_audit and change_request as we need to report on those change requests that has been extended [planned start/end date have been changed], however I cannot make it to work. Anyone who can advise what...
I have written a onLoad client script to hide an annotation along with the fields inside it. if (cmdbtableservice == 'cmdb_ci_computer') { document.getElementById("functionalresponsible").parentNode.style.display = "none"; documen...
Hi ServiceNow Community Developers, I am working on a ServiceNow Jira integration and I am using the integration hub to achieve that functionality. Initially my integration was working fine in our Sandbox instance but then we upgraded our Sandbox ins...
Hi everyone , I am unable to understand this script , can anyone please explain this script how it will work with comments .function onSubmit() {var action = g_form.getActionName();if (action != 'close_incident' && action != 'resolve_incident')return...
Hi, When will the ServiceNow provide CSA vouchers for free. Thanks & regards,Vasanth.
I need to implement a validation rule to ensure that the updated date of a record falls within a specific time frame - specifically, between 2 hours and 5 hours after the record was last updated.
I am still working with workflows, not flows. I have a need to flag an SCTASK as a high priority if the entered in the date/time variable on my form is less than 4 hours from the current date/time. 1. There is a field called "Request Date/Time" whic...
I have created a variable set with multiple check box type variables and want to make the variables read only on SC task and RITM. I have created a catalog UI policy but it is not working.
i make workflow on requested item table then i add approval activity in that use user approval activity i select in active user now i want if user is in active then it check and another active user generate approver in requested item table how to fix...
Hello Team, Requirement : On catalog form have mrvs variable set(based on row creating multiple requests) and in mrvs there is brand(there are 10brands)variable ,based on brand triggering approval but sometimes it is not working . Through workflow i ...
Hello TeamWhen attachment is added to sc task we need to copy it to ritm.but only currently inserted file/files,not those inserted yesterday and so on any advice on script in BR on attachment table.
Hi, when a customer comments on ESC, the case will reopen as ready. However, the case does not appear on the HR advisors 'assigned to me' due to filtering I believe (it looks at active records), but when removing the ''active'' filter I can find t...
I would to made by the comment by the system instead of logged in user var vk = gs.getUserDisplayName(); gs.addInfoMessage(vk); var gh = new GlideRecord('sc_req_item'); gh.addEncodedQuery("cat_item=060f3afa3731300054b6a3549dbe5d3e") gh.query(); whil...
