Hi Team , I have a requirement to create catalog tasks for an RITM as soon as it is created using flow designer.Once submitted the catalog item should create a REQ and RITM and 5 tasks should be created all at a time with static short description and...
difference between form layout and form design in servicenow
//server script else if (input.action == 'impHostingloc') { var hostingLocation=input.name; data.cloudServiceProvideList =[]: var cloudService=(}; if(hostingLocation=="Public"){ var cloudPro = new GlideRecord('sn_capi_provider'); cloudPro.addQue...
Hi Everyone,I have written a Fix script to close the RITM records which are active and not updated before one year ago and also there associated REQ, APPROVAL and SCTASK state as Closed Automatically. But i don't want to lookup for all tables. Someti...
PFA screenshots.I am having an issue wherein garbage location records are being created daily with names like ",,BC" and ",,ON" - with single and double commas. The record count just keeps on increasing daily. I suspect these location records are bei...
Is it possible to create multiple on-call schedules for one group?
Hi All,Can anyone give idea how to achieve below requirement. Create button name as Assigned Me on Incident form this button should only display to selected assignment group on incident form means when user selects the assignment group from assignmen...
PFA screenshot - I want results from 2 days in 2023 but the system is returning results from 2024. What am I doing wrong? Any suggestion would be appreciatedThanks
Hi, I would like to send a weekly notification to the "assigned to" individual, containing a hyperlink list of the incidents assigned to them. Regards,Sanju.
Hi All,ECMAScript 2021 (ES12) is coming to individual script in the Xanadu.With the help of this now we can use 'let', 'const' and also including arrow functions. These feature will be used globally, not just in scoped applications. Thanks & regards,...
Hello All , I have a requirement , where there is a pre-existing "Write" ACL on the change request table for the "close code" field . I want to write a script which will allow only the "requested by" , "assigned to" and the change manager role users ...
I'd like to create a catalog variable that allows numbers only and this doesn't appear to be available OOB. When I search the Community, people are using a variety of scripts for this. Does something this common really require a script?Thanks,Trish
I have a requirement where a surveys needs to be triggered to a particular group as soon as the incident is marked as Resolved.As we can't directly use the group to trigger the survey, so I used a flow designer to trigger the Survey to the group memb...
Hi All I have an issue with one of my catalog items, where the RITM page on the portal is showing a hidden field after you submit the request. For example, here is the form a client script is hiding some fields (i am using a client script because th...
What could be the reason I am Unable to search old tickets as before after upgrade