CHANGE: Do not allow Cancelled changes to be reopened

[raj765_32]

Hi can any one help me with the scenario for 

state cancelled changes are restricted from been reopened

[Community Alums]

Hi @raj765_32 ,

Best practice per ITIL and Servicenow is to NEVER reopen a Change Request (CR). 

If it's just to update some information, companies usually create a specific role or use change_manager role to give them access to update CR's if needed.

Concerning workflows, once a workflow is complete, there is no way to restart it. Only starting a new workflow via script (customization) BUT not recommended.

[raj765_32]

hi sandeep,

it was opening before, now i have to write a script for not re opening from cancelled to open. it will be helpful if u can help me with the code

[Aman Kumar S · Accepted solution]

You can have a before update BR on the change request table:

No code is reuired, just create a before update BR as below: