Hi AllWe have a UI action on the incident table that we need to restrict access to for only records with a correlation_display that starts 'MSFT'.The condition I'm using is 'current.correlation_display.indexOf('MSFT')==-1' but this is removing the UI...
Hello Team Can someone provide me with Require Requirement gathering & FRS for incident management process.If possible for all ITSM processes like Incident, Problem, Change, Knowledge & rest all processes.
called below script in a reference qualfier while calling passed a parameter but the value not getting pass script include function Reference qualifier: javascript:newCIvalueretrieve().getCis(current.variables.name_of_application_service_you_wa...
Hi, Does any one have a sample documentation plan to setup an instance from scratch with catalog items, scripts, flows, and other modules that require for an instance to function. Thank you,Sharley
The is my first integration with ServiceNow and looking for any guidance or pointers of where to start. The end goal is to have incident created/update/resolved based off a specific job failure
Hi Team, I am struggling to make the OOTB attachment icon mandatory based on variable value. I have tried almost everything available here but nothing is working for me. Right now my current onSubmit() script looks like below: function onSubmit...
Good morning, Could anyone help me?I would like to know if it is possible to automatically trigger an email notification to 1 or more users as soon as a tag is associated with an incident?Many thanks in advance for you help,Best Regards,Rodolphe
Hi,I've a requirement to build a catalog item where end user needs to select the Action Item (Add/Remove) as per below screenshot - 1. When user selects 'Add' and 'Select the Parent CI' (It's reference to cmdb_ci table) and then user needs to select ...
Hi, In our I made some changes to a catalog item DEV environment including updating the flow. However, I forgot to activate the flow before I completed the update set and moved it to test. How can I get the flow to my test environment? Can I create ...
Hi, When I'm creating an incident record, if the caller who is raising the incident is part of an assignment group, I want the assignment group to auto-populate with the assignment group of the caller. So basically, assignment will be based on the lo...
"Green Proxy" SN Admin here.... I have a user that claims they had a Template and it is missing now. As usual, they blame the system or something else but I am certain they probably deleted it or marked it inactive. Is there a way to tell if they del...
Hello mates,Below is my description:Create a new menu item to allow an html formatted URL to be copied to the clipboard.text of ticket number, URL behind it.the item that defines these menu items is/nav_to.do?uri=%2Fsys_ui_macro.do%3Fsys_id%3D2ff1c56...
Hi, When adding URL in 'Set Redirect URL' option for pivot table type report it is not redirecting to the URL given (for remaining report types it is redirecting like score, bar graph etc.). Is it possible to do that? How can we do that can anyone gu...
I have a requirement.On a Catalog form, there is a Change Request reference field. So, when Catalog form gets submitted along with the Change Request number, an RITM gets submitted. So, the requirement is, this RITM should be then linked on the Chang...
I have a requirement.On a Catalog form, there is a Change Request reference field. So, when Catalog form gets submitted along with the Change Request number, an RITM gets created. So, the requirement is, this RITM should be then linked on the Change ...