Hi All, Please let me know how to get RITM variable in script include. my requirement is base on above variable (HR Subcategory) resolution notes should be auto populated. kindly let me know how to do it. Thanks & RegardsKP
Hi All,I have written below client script but it is not working for my catalog item it is apply for all catalog item.kindly let me know what is issue.function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue...
Hi Community, I have a BR using which i am removing the spaces from a field. First the data is getting being loaded via scheduled job. Once its loaded an after insert/update BR will work and it will remove the spaces from that field. Here is the code...
I'm trying to fetch files from Mid Server to attach to a data source and run transform to move the data to Target table. I am trying this approach -Scheduling a flow to trigger every day at 12 midnightThe flow will call an actionI'm not really sure w...
I have scheduled a report with few users from the report but later I want to add few more users but when I click on scheduled from report it is navigating me to new schedule instead of existed schedule on this report? is there any way that I can look...
Hi Everyone I'm trying to export list of records in XML, it is not working, showing the XML text in new tab.However when I export in CSV, its working perfectly fine. var url = 'sys_ui_bookmark_list.do?XML&sysparm_query=user=' + current.sys_id; action...
How to configure SLA for Approvers ? We don't have an option to configure SLA for sysapproval_approver table. We have requirement where we need to configure SAL approvers. Pleas help
As part of my Workflow, I had some Approvals on (sysapproval_approver table), client requested me to capture the time taken for the approval decision. Can we create an SLA definition for the same and capture the time taken for approval. Suggest me ho...
HI All ,I have a requirement of adding multiple sla's for Ritm based on approval's after which once all approved will create sctask .Now 1. approval goes to manager - 1sla triggers for 2 Business days .2. approval goes to one group - 1 sla for 4 bd ...
Hi All, We're trying to implement On-Call and from what we see, PTO can only be approved by the manager. We want this to be peer managed instead. So one of 2 options:When a resolver requests Time-Off, then a request is sent to resolver's teammates,...
I am trying to set closed_by to system in a scheduled job that would automatically close the record that match certain conditions. How can I do that? There is no System Admin in the User table but job runs as system. Tried to set displayvalue to sys...
Hi Community, I want to remove 'ROCG' keyword from a field which contains values as ROCGTPO12344 etc in this field. I have written a BR but its throwing some error.var record = new GlideRecord('xyz');record.query();while (record.next()) { re...
Hi Need help on below requirement. Can someone help on this?we need to compare two fields and one field value shouldn't be exceeded and it should be negative always.we have written onchange client script to allow only negative values but not able to...
Hi,How to get leave count in manager hub under your team in esc portal.Can anyone please help on this, It will be useful.Thanks!
I have written an script include which is called by an async insert business rule which basically calls the api after that we receive a Ref id from response which we update in the worknotes from there another after update business rule is written whi...
