Create a report that shows how many incidents created per hour, per week, per week and per month
How to create a report that shows how many incidents created per hour, per week, per week and per month related ro some group or CI ?please help.
Forum Posts
Resolved! If first name and last name or email address exist in user table the pop up should get display
Hello All, Can anyone please help on the below requirement. I have three variables in catalog item. First name, last name and email address.If first name+last name provided in the catalog item if exist int he user table the pop up should get display...
Resolved! Each time a create new Incident form is opened, it automatically increments the incident number irrespective of the check if there is a valid incident existing with the previous number. Can we lock this down so that it only increments if there is a v
Each time a create new Incident form is opened, it automatically increments the incident number irrespective of the check if there is a valid incident existing with the previous number. Can we lock this down so that the number only increments if ther...
Actual end date for change is not captured in the change request after closing the implemation task.
Hello Everyone,For a change Actual end date is not capturing and it is a successful change, I have replicated same change in lower environments it is working fine, and actual end date is capturing in lower environments. I have checked the related bus...
Resolved! Visibility of the button as per state
Hi,For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How it...
Resolved! Problem task must be completed before closing the problem form
HiI want a task to be done. I want to close my problem record if only all the problem tasks are closed. Otherwise an error message has to be displayed. How to configure this?
Resolved! Knowledge Base Update Set
Hi Guys, I have moved knowledge Base to Update Set. So Does this record includes Categories added under it or i need to manually add those categories also? Thanks
ServicePortal how change colors Branding ( washington )
Hi Could someone help me by telling me how I can change the color of that banner and also the color of the titles such as report an Issue and the descriptions of each option?I try to change on service portal conf but I dont found which are the opctio...
Getting last comments on Approval record
I am trying to get the last comments on approval from workflow notification and using the following. It is showing empty. Any idea? var gr1 = new GlideRecord("sysapproval_approver");gr1.addQuery("sysapproval", current.sys_id);gr1.query();if (gr1.next...
Attachments are missing on RITM tickets if users responded via email
Hi everyone We have an issue where attachments are missing on RITM tickets if users responded via email. Is there a way to ensure that when a user responded to an email and add attachments, the attachment will be added on the RITM tickets?
Configure report to show only Top 5
Hi all, I am trying to create a report as bar chart to show the top 5 categories with the highest number of incidents occurring in the past 30 days.However, it only allows you to select the minimum of top 10 (via "No. of group" field). Does anyone kn...
Security_Admin Role
I have a requirement to grant security_admin role to one of our admins.I elevated myself and added the role, but the admin does see the option to elevate their role.
Agent Workspace Attachment dialog window
Hi All, Does anyone know of a way to disable the Upload a file dialog box in agent workspace when you click on browse? We do not want users to be able to rename the file they are uploading.
Sending SMS to ststic users when a P1 incident created
Hi , I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users. I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile numb...
Flow designer's trigger is not working once the record is created in the table
Hello ,I am trying to work in flow designer where I have set a trigger condition as shown below : when I am testing the flow it is working correctly but on activating the flow the trigger condition is not getting triggered.The table being called her...
