Change Mgmt - Affected CI Related List

[smithro]

We are fairly new to Change Mgmt on the platform.  We are creating change records for server patching and identifying multiple CI's on the Affected CI related list.  However, when we view these CIs in the CMDB tables, we are not seeing the Change records listed on the related list of the CI.  I would think this should be out of box behavior.  Is there a way to get these CIs to display the Change history?

Note...we can see the change history for the CI identified on the change request, just not the other CIs listed on the related list.

[Sumanth16]

Hi @smithro ,

This seems to be a configuration Issue. Please follow the below steps

1. Navigate to the Configuration Item (CI) record in the CMDB.
2. Check the Related Lists section at the bottom of the CI record.
3. If the "Change Requests" related list is not visible, you may need to personalize the form to add it.
4. To do this, click on the hamburger icon (three horizontal lines) in the top left corner of the form and select "Configure > Related Lists".
5. In the slushbucket that appears, move "Change Requests" from the "Available" list to the "Selected" list and click "Save".
6. Now, the "Change Requests" related list should be visible in the CI record.
7. If the related list is already there but the changes are not appearing, it could be due to the Affected CIs not being correctly associated with the Change Request.
8. To resolve this, navigate to the Change Request and ensure that the CIs are added to the "Affected CIs" related list.
9. If they are not, add them manually by clicking on "Edit" in the related list and selecting the appropriate CIs.
10. Once the CIs are added, they should appear in the "Change Requests" related list in the CI record.

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Thanks & Regards,

Sumanth Meda

[smithro]

Thanks for the quick response.  I believe we have the configurations all set.  Here are a couple screenshots.

You will see the CHG record with affected CIs.  Also a screenshot of one of the affected CIs, but the CHG related list is blank.

[Sumanth16 · Accepted solution]

Hi @smithro ,

Check any other related list available on the Cmdb_Ci table by clicking on Configure--> Related Lists.

Remove the Change Request Related list and do cache.do, add a change request-related list again.

Please refer to below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0610355

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[smithro]

Thanks....I found the answer in your link.  We needed a different related list added to the CI page.