Change Task in Workflow

[leahp]

I have a workflow that will create a change request when a catalog task closes.  In addition to the change request, I need for it to open a change task, propagating specific information from the change request to the change task, specifically the fields listed below:

Configuration Item

Change Request #

Company

Short Description

 Assignment Group

Assigned To

Set due date to 5 days out. 

Below is script I have.  The only thing working is the due date.

task.change_request = current.getValue('sys_id');
task.cmdb_ci = current.getValue('cmdb_ci');
task.assignment_group = current.assignment_group;
task.assigned_to = current.getValue('assigned_to');
task.short_desccription = current.short_descrirption;
task.company = current.getValue('company');
task.u_category = 'Hardware';

thoughts?

[scott barnard1 · Accepted solution]

Hi leahp

In the create change task choose set values and set your state and initial assignment group etc then go to the advanced section

Tick the advanced box

Add the line

workflow.scratchpad.sys_id = task.sys_id;

What this does is passes the sysID of the created change to the scratchpad

Then go to your change task script and in the advanced section add

var sys_id = workflow.scratchpad.sys_id;

task.change_request = sys_id;

What this does is retrieves the sysID of the Change you created and sets the change task change_request field with it.

I mocked this up like yours and it creates fine

Hope this helps

[scott barnard1]

Apologies I wasn't clear what I was saying

For for the other stuff it's about passing the data from the change, as strings, to the scratchpad then retrieving the values in the change_task script.

Regards

[leahp]

Thank you!  that worked like a charm!