Chat Bot integration with SNOW

[abhipsagokul]

Hi Team,

I am working on two enhancement with integration of SNOW and Chat bot

1. W need to store the chat history of the session in SNOW tables and required for reports

2.To create the incident based on the Chatbot details ?

Any suggestion what would be my approach?

[himanshumohan78]

Hi Darius,

We are using Istanbul version of ServiceNow. Can you please let us know when Chatbot will be available on serviceNow platform for Istanbul version. Also where can I get more information about servicenow bot

[darius_koohmare]

Hi Himanshu,

You will see the technology beginning in the Kingston & London release timeframe.

For chatbot solutions prior to Kingston (such as istanbul), see the whitepaper above that outlines an integration between IBM Watson Conversation service & ServiceNow Connect Chat.

In addition, there are partner solutions available, such as BuildOnMe, DxC, Neva, Inbenta

[pheath]

Hi Himanshu,

We have a product called Sofi which is a chatbot specifically designed for ServiceNow. The Sofi chatbot not only provides a 24x7 capability to interact with ServiceNow to log, track issues, and search across the system, it also provides an intelligent assistant for Service Agents that utilises machine learning and advanced search capabilities to assist with call capture and resolution.

You can find more information on https://www.soapbox.ai/sofi-ai/

We have also just introduced a 30-day free trial where you can register online and have Sofi installed on one of your ServiceNow instances in minutes.

You can sign up for this trial here https://www.soapbox.ai/trial/

Hope this was was of some help.

Regards

Paul Heath - Soapbox

[bartoknagyjanos]

For some reason I'm not authorized to download the whitepaper... Could someone send it to me ( bartok-nagy2.janos@partner.t-systems.hu )

Many thanks.

[Nivedita Roy]

Hi Darius,

Could you please attach the whitepaper. When I try to access it it says unauthorised access

Thanks

NIvedita