Child incident state is not updating

[Mahesh23]

Hi,

I have created the new flow to close child Incident when parent closes. everything is working fine except state.

state field is not mapping with parent incident. what could be the reason ? 

I tried mapping child incident state with triggered record incident state and parent incident state field. but its not working

regards,

Mahesh

[Anshu_Anand_]

can you try to map incident state also from parent to child.

[Mahesh23]

Hi,

I tried but its not working

[Community Alums]

Are there rules on your instance that would block state being updated? Such as a rule that says the INC must be assigned to the person closing the case? 

[Mahesh23]

Hi, 

There is no such rule defined in instance.