Choices of one filed to use in other filed on custom table
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06-27-2023 03:03 AM
Hi All,
We have a field on table sys_cs_conversation " Device Type" type is string and we have choices in it, those are in sys_choice table, can we use the same choices on the other field of custom table, Please help.
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06-27-2023 03:43 AM
yes we can.
Are you facing any challenge in using those?
What did you try so far and what didn't work out?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-27-2023 04:07 AM
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06-27-2023 04:16 AM
the field Device Type is in same scope as that of the table on which you are creating the field?
Also Device Type field has active choices in sys_choice table?
That might be the possible reason that it's not showing up
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-27-2023 04:23 AM
Yes they are in same scope and the choice are active.
does below as any restriction.
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06-27-2023 04:26 AM
OOB this is the attribute on choice table field and it calls script include DictionaryChoiceTables
It seems in your instance somebody customized it and is calling another function. please check with the developer or analyze the script include
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader