Clicking dashboard is resulting in an Empty page

[Srikanth Menava]

Hi Community members,

I have a dash-board in my instance and when clicking on it, It is resulting in the blank page. However when we navigate to another dashboard which loads properly and then from the dashboard list selector from the top drop down select the "right dashboard" the the dashboard is loaded properly. My issue is very similar to the below link(please find the  screenshots too)

https://community.servicenow.com/community?id=community_question&sys_id=31adfecbdb00dd18770be6be13961999

But I didn't quite understand the solution proposed, can anyone shed some light.

[Palak Gupta]

Hi,

Did you move Dashboard from 1 instance to another?

Under Self-Service--> Dashboard are you able to see your desired Dashboard or not?

Can you share the image of Dashboard if it is visible under Self-Service?

Regards,

Palak

[SusanWinKY · Accepted solution]

Srikanth, we just recently had the same problem. I discovered that when the value of an item in an interactive filter (maybe it's the Short description of a Story, for example) contains double quotes, the dashboard does not load.

Example, this Short description (on a SAFe feature) prevented the SAFe Feature dashboard from loading:

Partner Payment CI: Visibility to Root Cause of Exception Activity "No PPSP Found"

We have an open case with ServiceNow but do not have a permanent solution yet. As a temporary workaround, we removed all the double quotes from the offending records. Fortunately for us, it was a short list of records so we updated them manually; otherwise, we would have written a background or fix script to do so.

[Srikanth Menava]

Thanks you Susan, 

This helps me, We have the breakdown on the short_description field that has '"'(double quotes)which has caused the issue.

So I've created a background script to replace *"* with *'*, which has fixed my issue. Below is the fix script if anyone wants.

var gr = new GlideRecord("*******");
gr.addEncodedQuery('short_descriptionLIKE"');
gr.query();
while (gr.next()) {
gr.short_description = gr.short_description.replace(/"/g , "'");
gs.print('new short description is ' +gr.short_description);
gr.update();   
}