Client script is not working for specific users

[Sriramachandra1]

Hi Team,

i have created customer changes record producer for change req mgmnt

i have created a  catalog client script to load put some values

i have written alert to check that script is reachable or not

i found issue with some users and a pattern

if i create a user in sys_user table and assign company and " itil "and "snc internal role" --client script is working fine

when i'm creating user from core_copmany giving same roles was not able to access client script

note: Both users are having same roles same company

it  simple client script nothing complex

consider   only one line of code  alert("reacgeble load script");

can anyone help me overcome the issue

@Ankur Bawiskar @Sandeep Dutta @Mark Roethof 

[Ravi9]

pls share ur actual code which is not working , we can work from there 

[Sriramachandra1]

client script 

function onLoad() {
	
	
  //alert(g_form.getDisplayValue('company'));
	var company="Visteon 1";
	alert(company.includes('Visteon'));
	var ga =new GlideAjax('GetCompany');
	ga.addParam('sysparm_name','getDetails');
	ga.addParam('Company',g_form.getDisplayValue('company'));
	ga.getXML(getResponse);
	
	function getResponse(response)
	{
		
		var answer =response.responseXML.documentElement.getAttribute("answer");
		alert(answer);
		if(answer!= null)
			{
			g_form.clearOptions('please_select_the_customer_specific_change');
		g_form.addOption('please_select_the_customer_specific_change','','-- None--');
		g_form.addOption('please_select_the_customer_specific_change',answer,answer);
	}	
			}
	
	
}

script include

var GetCompany = Class.create();
GetCompany.prototype = Object.extendsObject(AbstractAjaxProcessor, {
	
	getDetails:function(){
		
		var company =this.getParameter('Company');
		
		var gr = new GlideRecord('question_choice');
		gr.addQuery('question','a17c310087c64110fc692f49cebb351a');
		gr.query();
		while(gr.next())
		{
			
			if(company.includes(gr.text))
				{
					return gr.text;
				}
		}	
		
	},

    type: 'GetCompany'
});

Hello @Ankur Bawiskar 

take a look at ac code

in above sysid is refers variable in record producer

[Ankur Bawiskar]

Hi,

so is the script include not getting called for that user?

what came in alert for answer?

Regards
Ankur

[Sriramachandra1]

it is not going into client script for that users

for testing i have given this alert

	var company="Visteon 1";

alert(company.includes('Visteon'));

it is reachable and working for first type of users and not working for second type of users