Hello Everyone!!! I need your guidance with one of the requirement. I've created an inbound action to create Incident for the Server Down notifications received from WhatsUp Gold tool. Is there any way I can update the existing incident when a partic...
We have a Catalog Item that allows a user to download file from the sys_attachment table, complete, and attach back prior to submitting. The spreadsheet can be downloaded and *seemingly* attached to the record prior to submitting. Immediately after...
Good Day All, I saw few articles/questions here in Community about how to apply User Criteria in an Order Guide. I didn't see any answer. I am going to try again, and hoping someone has figured out a solution. Can I apply user criteria in an order g...
Hi Friends, Can somebody please share your experience on below- I have a new field in cmdb_ci table. Now i need to place this new field on all the FORMS of different classes in relation to cmdb_ci e.g. Business Applications, Servers, Network etc....
Hello ServiceNow Community, I'm trying to grant access for our Asset Manager to the CI Class Manager module under Configuration. I added the role needed to the "CI Class Manager" module and they can now see the option on the left nav menu, bu...
How to display all Change records in Change Calendar? Currently, it is just displaying 1 Change Record. Any help is appreciated.
HI All, need to make priority high of any incident created by a set of people/group. But Data lookup is taking precedence in assigning the priority over business rule. Any idea how this can be implemented using business rule or any other method to do...
Hi All, I googled a lot to find out the solution for import FTP files through Mid sever into Snow but couldn't succeeded. I wonder, is this feasible from Snow? From Data Source, I tried to create one data source for FTP file. It never asked me for th...
Hi, I have the below script include, my start date field is date/time field. With the below script, start date field output is being displayed as: MM - DD TIME - Year For example: 08-05 00:00:00- 2018 i need the output as: 08-05-2018 00:00:00 var sc_...
We have a requirement to set the due date for certain items requested in our service catalog based on a user input field or 5 days from the opened date, whichever is greater. For this, I am trying to set the due date using a Relative Duration script ...
Hello all, Would anybody here possibly know a trick how to query a sys_id from assigned_to field when using GlideAggregate? (function executeRule(current, previous /*null when async*/) { //assigned to mi vrati sys_idvar ga = new GlideAggregate('in...
Hello Everyone, I have a specific need that I have not been able to find a solution for. We have an Order Guide for New User Onboarding. We have it set so our hiring managers fill out the Order Guide from the Service Portal, entering the user's name,...
Please find the below code i tried this code but wont' work var incident = new GlideRecord("incident"); //change.short_description = current.short_description;incident.initialize();incident.short_description = current.short_description;incident.des...
Hi, I have a catalog item where users are able to request work to be complete by a specific team. This team is select in a variable looking at the sys_user_group. What I am needing to do is get the workflow to assign the catalog task to the team sele...
As an ITIL user, EDIT Option should not be available for CMDB Tables. They are Read Only........ITIL Users will have read only access not write or create access. How to approach this ?
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