I have the following use case: On the change_task form, the close_notes will be mandatory OnSubmit -- IF -- the business_service field on the parent change_request STARTSWITH SAP(space). I was going to do this as a UI Policy, but there is no way to...
What is the use of applies on requested item, applies on catalog task, applies on catalog view in catalog client script. Please explain with example.
Hi, Expert. My customer wants change type of Additional Comments from "Journal Input" to "HTML" (like WYSIWYG) in incident form. Is it possible?After my confirmation, I found following link. but this link doesn't work. it forwards to ServiceNow Docs ...
Created a few Integer Fields, Assigned them a Max Length of 4 . But It still accepts more than 4 . How do I fix this ? Thanks
Hi Experts, Good Day! Could someone please let me know what is the difference between g_form and g_sc_form? Best Regards, Navin
We are rolling out ServiceNow and are using a business and IT Service structure. There is a category field but it is very generic (unable to connect, receive error message).The problem I have is I think of IT service are too generic so I can do not h...
We are in the process of revamping our portal homepage and we would like to include the My Request Widget. When we attempt to add it, the widget looks like this. Has anyone ran across anything simliar?
Hello SN Comm,I had a question that I am not able to find any good research on.Currently, my organization utilizes the HR Case Management System in ServiceNow - At some point down the road, we are going to want to utilize more of the system as we sho...
I'm looking for some help as I'm not a scripter. We have request workflows that when rejected by the approver they close the RITM and request with State/Request State Closed Complete. We'd like them to change state to Closed Rejected (a new choice w...
Hi, Where do we get the search history of all users. Users search the Items in the Catalog. Is there any table where all those catalog search history stored. Thanks
We are trying to create a blackout window for a specific business service or CI. Currently we have created a black maintenance window to say users are allowed to do changes mon-fri between 8am and 5pm which means when creating a blackout the conflict...
Hi All, Please find the below script.I want to clear 'assigned to' field from 20k records,for that I need a script that will take 500 or 1000 records at a time .I have Used the function setLimit , but when running the script it is clearing the value ...
Hi, Pretty basic and straightforward question - how do we populate "Requested for" field on REQUEST and "Opened for" field on REQUESTED ITEM (RITM) when a catalog item is submitted by and end user. I've seen business rule approaches but this shouldn'...
Good day everyone. I have a catalog item where I added a variable of type Select Box. The values are determined via the catalog client script. But basically I am setting the values for it using the following: g_form.addOption('u_preapproved_roles', ...
Has anyone setup SLA's for Service Catalog request or Requested Item from a Catalog Request? I have setup SLA's for Incidents and tasks which are functioning. Doing the same setup for request or requested item does not generate an SLA. What am I miss...
