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I am working for a company that wants to employ a New Call feature for their service desk. Service Now Guru has such an app. for download (for which I thank them mightily) But one of the requirements our end users have asked for, is that when you ins...
I have a user who wants two delegates, and she wants each to receive approval emails. I only see one firing. Is it possible to have multiple delegates?
I am trying to attached knowledge base articles to incidents. So I search by the book icon at the end of the short description line and then open one of the articles, there is an Attach to incident button. Once I am done this and saved, I am not seei...
I am looking through code written by someone else that is used within the Service catalog, and I can't find what table the variable is stored in to properly format my dot walk syntax.My situation is that I have a variable, outr_design_synopsis, that ...
I searched for this topic but did not find anything. Is there any way to export all of the data in an application out of the system and reimport the data later?What happened is that we allowed some people to play with the GRC module in our developmen...
I'm looking for a way to modify and/or delete journal field entries. I started by creating a reference field to the task on the sys_journal_field table. I was then able to add it as a related list. However any modifications to the text did not reflec...
How to remove an entry from Activity log?
Hi, I have a question I have a field i created on the SC TASK - It reference a Change Request. What I would like to do is add another field that references the "State" Field of the above mentioned Change Request so as the Change Request moves to "Sch...
I've created an ticket with ServiceNow for this, but also wanted to post here, in case someone else has seen this.After upgrading to Berlin (patch 3, hotfix 1), we've noticed that everytime a Catalog Task is updated, the values in the Created (sys_cr...
Hi,I have a lengthy record producer for submitting budget requests. At the end of one year they are asked if they want to submit a second year. If they check a field, they get a second set of variables. There is also an option for a third set of fiel...
So our Change Manager wants me to update our Change Requests "The general lead-time is 10 days and anything from submit date to planned implementation date that is less than 10 days technically is an expedited change. Is there a way we can create sys...
Hello,I am wanting to create a new Release record off the back of an Incident. I have therefore written the UI Action below however it appears to take me back to a list of all Incidents therefore my UI Action is not working correctly, its not even cr...
I am trying to change the behavior of the Resolve Incident button:Right now, it changes the Incident status to Resolved AND closes current Incident form (back to the list of incidents).I want it to just replicate what would be the action of changing ...
I am getting the following message at the bottom of my list views for ITIL users ONLY. As a result the ITIL user doesn't see all the records in the list view. This is not happening for Admins."Number of rows removed from this list by Security constra...
I have a user field that I've created which I use to give each user record a unique ID as I have a lot of cleaning up to do to ensure to integrity of our user database - imported from our previous incident management application.Up to now I have been...