I know I can set up a "Default Filter" for Related Incidents tabs at the bottom of my incident views. However, I would like to set up the same default filter for the Show Related Incidents icon. When I try to add the "Edit Default Filter" from the sl...
Hello,Wonder if anybody can help, I have a problem on my content management site where the 'Submit' button is not being displayed for the 'Create_Incident.do' page, it works fine in IE8 but the site exhibits strange behaviour as below1. Submit button...
Hello! Do anyone have any idea why you wouldn't get the impersonator button (yellow key) by the padlock when you are an admin? I still can't get it when I add the role "impersonator". I checked under System UI> UI Macros and there was impersonate_b...
Hi folks,I have created a new Service Catalog item called 'HR - Recruitment Requisition Form' (maintain items)I have it workflowed to create a HR ticket and embed the variables of the catalog form into the ticket.Is there a way to pull the info from ...
Hi, Using SSO (ADFS) as an authentication mechanism, is it possible to redirect users, once authenticated, to different landing pages in ServiceNow depending on their roles? I've tried using Login Rules, but it seems these are bypassed when I use SS...
Hello, I'm new to ServiceNow and scripting so hopefully someone can point me in the right direction (we have Dublin). I am working on my first Service Catalog item and workflow (sc_req_item) and as a first step, I'm just trying to get 1 approval...
I'm having a couple of problems pulling some data needs to be reviewed periodically. 1. When a change, request or catalog task gets approved I need to be able to know the date it was approved. Ideally I'd like to know when the approval request was s...
I would like to use execution plans for change requests.To create the execution plan is simple, but how to fill in the fields of the change task from the change request in the execution plan tasks?The is a scripting field, but I don't know how to use...
In Calgary, When we configure domain (Domain Admin --> Configuration) we select the Domain Table. By Default, Group is the default Domain Table. I want to know how programatically the name of Domain Table can be identified. Does this value (Domain Ta...
Hi all,Does anyone have any insight as to how to cause the state field on an incident to take on a highlight (likely in the list view)?To explain further, for our current setup, an incident can be set to a particular state (5, "Awaiting customer info...
What's the recommended and easiest way to move a custom created table from DEV to PROD? It did not come over on the update set. On Berlin, by the way. I assume I can do to u_table.list and export XML? Would I then just create the same table manually...
Hi allI have added three fields to KB, Service Catalog and Catalog Itemsu_global_view True / Falseu_show_to - string 1000u_hide_from - string 1000If global view is true, use and make the "u_hide_from" visibleIf global view is not trie, use and make t...
Hi, How am I able to define each Service Catalog Item's Impact, priorty and Urgency? Thanks for your help
Hi experts, Please help why this change task state shows an integer value. It should also show as 'Open' like the first change task.Attached snap shot. But when the forst change task is closed it reflects to 'Open'. Why during genretaing it shows -5...
As the Problem Manager of our organization, I often struggle with demonstrating the value to the people that do all the work in addressing our problems. We all know the theory behind Problem Management in the ITIL framework; reduce cost to the orga...
