Hi All, I am trying to get my head around this ticket. The ticket actually breached on 27/11/2017 at 15:18 on a 2 hour SLA. However the Breach time showed is incorrect: INC0214656Date Time Opened27/11/201713:18:38Original Breach Time 27/11/201...
Is there a way to set the refresh rate for a Visual Task Board?
I've been sifting through the Importing articles on the wiki, and trying various settings, but I'm still not having any luck. I want to import a number of tasts and set the Opened date field.In excel, I've tried using various date formats, the Genera...
Hello All, I want to hide variable when selecting the request.I have written below client script but its not hiding if I select the value again For example,If I select Add the application new application will come but when i select retire applica...
Hello all, good day! I am confuse with the table use for incident resolution time calculation, there is two way i see so far , but i am not sure which one i should use , which is correct one. Report 1: Table = Incident [incident]Aggregation = Average...
Hello. I want to create a report that should show me all incidents that have been created the last 31 days. Conditions should be, group by CI(Customer ID), and it should only show groups with 5 or more Incidents in them. Anyone have any tips for me...
Hello there! We have a UI action button called 'Close Task' on sc_task table. But just for one Catalog Item Task, I want this to be renamed as 'Close/Approve' (something like - if catalog item is xyz, then label should be 'close/approve' else remain ...
I deleted a view today and I need too recreate it, but when I try to create the view I get a message saying that "table name xxxx already exists" (where xxx is the view table name). I can not find this view in the list view, or in the dictionary; but...
Hi All, I wanted to create the standard change template from workflow. The workflow is triggering for one of the catalog item where all the required information are captured. I have created the below script to create standard change template and temp...
Build: London I have service catalog tasks [sc_task]. Which are children of my request items [sc_req_item]. Which themselves are children of requests [sc_req]. In the OOTB instance, an SCTASK has a reference field, which allows for lookups and it h...
Hi, In several of my workflows i have an approval user step that triggers an approval to the assigned person. This can be for changes/incidents/KB articles etc. What im trying to understand is where is it dictated which email is sent. This is for a ...
Client want to auto populate Deliver to address for the user. Currently it is empty in Service Portal.This is working from navpage , Isssue only with Service Portal.I tried to modify SC Shopping Cart Widget, it is working when we change requested for...
How can I create an OnSubmit catalogue client script (applies to a cat. item, UI type: Mobile/SP), but ONLY when let's say variable A has value X, and variable B has value Y on this cat. item? Technically I need a script that is first OnCondition and...
Is there a script where I can take the value that user enters in Requested Item variable and populate that value in a sc_req_item field Thanks
I need to access "sys_user_grmember" table for user being part of a specific group, if so return the user and match requested_for user. I'm having problem when a user is part of multiple groups, then the script only checks for first group and returns...
