Client script is not working for specific users

[Sriramachandra1]

Hi Team,

i have created customer changes record producer for change req mgmnt

i have created a  catalog client script to load put some values

i have written alert to check that script is reachable or not

i found issue with some users and a pattern

if i create a user in sys_user table and assign company and " itil "and "snc internal role" --client script is working fine

when i'm creating user from core_copmany giving same roles was not able to access client script

note: Both users are having same roles same company

it  simple client script nothing complex

consider   only one line of code  alert("reacgeble load script");

can anyone help me overcome the issue

@Ankur Bawiskar @Sandeep Dutta @Mark Roethof 

[Ankur Bawiskar]

Hi,

are you sure it is able to query question_choice table?

try this

var GetCompany = Class.create();
GetCompany.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getDetails:function(){

        var company = this.getParameter('Company');
        var gr = new GlideRecord('question_choice');
        gr.addQuery('question','a17c310087c64110fc692f49cebb351a');
        gr.query();
        while(gr.next())
        {
            if(company.indexOf(gr.text.toString()) > -1)
            {
                return gr.text;
            }
        }    
    },

    type: 'GetCompany'
});

Regards
Ankur

[Sriramachandra1]

before calling script include it should through alert i have commented all code expect that alert then i checked but it is not reaching to client script

[Ankur Bawiskar]

don't use includes use indexOf

function onLoad() {
    
    
  //alert(g_form.getDisplayValue('company'));
    var company="Visteon 1";
    alert(company.indexOf('Visteon') > -1);
    var ga =new GlideAjax('GetCompany');
    ga.addParam('sysparm_name','getDetails');
    ga.addParam('Company',g_form.getDisplayValue('company'));
    ga.getXML(getResponse);
    
    function getResponse(response)
    {
        
        var answer =response.responseXML.documentElement.getAttribute("answer");
        alert(answer);
        if(answer!= null)
            {
            g_form.clearOptions('please_select_the_customer_specific_change');
        g_form.addOption('please_select_the_customer_specific_change','','-- None--');
        g_form.addOption('please_select_the_customer_specific_change',answer,answer);
    }    
            }
    
    
}

[Sriramachandra1]

 is not the above code for only specific users client script is not reachable 

now i have given one line of code

alert("reaching inside");

commented everything what i have witten

but still not that users client script is not reachable

[Ankur Bawiskar]

Hi,

Sorry I didn't get you.

you are saying client script itself is not triggering when you change?

OR Ajax is not working for that user?

Regards
Ankur