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What is Yellow Triangle with Exclamation mark in Incident.

Hi Team, Can you please provide me more information or explanation what is Yellow Triangle with exclamation mark in an Incident. As per my knowledge is it something comments are updated in an incident work notes last 24 hours or before. What is this ...

shaileshk by Kilo Contributor
  • 2187 Views
  • 3 replies
  • 0 helpfuls

Assets not auto-created with a new CI

Hi Community, I have found about 160 Configuration Items that do not have a corresponding Asset record.   The CI's were imported over a year ago before we went live and they have only come to light now following a review of the CI's that were missing...

Resolved! How to set a value on a choice list in the URL with sysparm

I tried to create a new record from a form with an UI action I want to pass some parameters to the new form it works very well with all field excepted for the choice field 'Category' I tried to set the parameters with the name of the category choice ...

mco by Tera Guru
  • 2653 Views
  • 3 replies
  • 0 helpfuls

Attaching Multiple CIs to one knowledge article

HiDoes anyone out there know if you can attach multiple CIs to one knowledge article. We have a number of Business Services that all follow the same procedure and keeping the knowledge updated is a nightmare. Would be so easy if we could just have on...

adamcarty by Kilo Explorer
  • 2498 Views
  • 4 replies
  • 0 helpfuls

Incident submitted without filling mandatory fields

Hi AllRecently we encountered a scenario on our QA instance where the incident was getting submitted without filling in the mandatory fields from the Incident Application. Though I can see the blank incidents I am not able to create such an incident ...

smitra by Kilo Contributor
  • 3735 Views
  • 13 replies
  • 1 helpfuls

Preventing severity downgrades of major incidents

I'm looking for ideas on how to prevent fulfillers from downgrading the severity of Major Incident tickets in order to avoid some of the required follow-up activities (attending weekly major incident meeting, providing root cause details, etc.) Requi...

DV190 by Giga Contributor
  • 2689 Views
  • 1 replies
  • 0 helpfuls

Open record in new tab in data definition widget

Hi Team,   We have one data definition widget. We want to open the record in the new tab once the record is clicket. At this moment it is opening in the same page. We found the following in the client script : var s = {id: p, table: parms.table, sys_...

Resolved! Date/time validation needed done on server side. validate that minimum start date and end date 30 min if less than dont allow to form submission

Please help me on this iam started recently learning sNow. I have two fields StartDate and EndDate . So Date/time validation needed done on server side. validate that minimum start date and end date   30 min if less than dont allow to form submission...

vinu2 by Giga Contributor
  • 2414 Views
  • 10 replies
  • 0 helpfuls