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Resolved! fetch multi row variable set values into ui macro HELP.

Hi Community, I am trying to fetch values from multi-row variable set in macro how to do?   i tried using  $[current.variable_pool.multirow_variable_test.var_name]and $[current.variables.multirow_variable_test.var_name] but i am getting result like  ...

SNOW23 by Kilo Contributor
  • 1498 Views
  • 3 replies
  • 1 helpfuls

Resolved! Business Service Aliases?

Hi, I'm after some assistance for the collective. I have a record producer that allows users to create incidents via the portal, one of the fields on the form is a reference field that looks up Business Services by name, however I have the need to ei...

Pros and Cons of using Managed Documents

Hi All, Our Service Now instances have been under a lot of customization. There is a need for us to document the changes specially for discovery. I am trying to understand the benefits and issues with "Managed Documents" application. Any experience o...

rev3 by Mega Expert
  • 8292 Views
  • 14 replies
  • 11 helpfuls

Resolved! Adding a Knowledge approver

Hello, I need to add some additional users as approvers for approving new knowledge articles and I am unsure how to do this. I have added the users to the Knowledge, Knowledge Manager and Knowledge Administrator roles but they still don't appear in t...

riskay123 by Mega Guru
  • 4735 Views
  • 4 replies
  • 0 helpfuls

ATF Migration Problems - Used Update Sets and XML Export

Hi, I am having problems with migrating ATF Steps, Tests, and Suites from Dev to Test. Both environments are clones of our production environment upgraded to London. The process I tried: 1. Created the ATF test in Dev 2. Tested them in Dev 3. Created...

Dakker by Tera Guru
  • 1765 Views
  • 4 replies
  • 1 helpfuls

Need to trigger NOTIFICATION on record update

Hi Everyone,I got a requirement in which I need to trigger a single email template with different values whenever there is any change made on any table in the instance. In Detail: 1. For this, I have created an email template with different fields li...

_Gaurav by Kilo Sage
  • 1506 Views
  • 7 replies
  • 0 helpfuls

Resolved! LDAP integration error at LDAP OU definitions testing [LDAP: error code 1 - 000020D6: SvcErr: DSID-0310081B, problem 5012 (DIR_ERROR), data 0 ]

Hi Everyone,I have integrated servicenow with LDAP successfully. But after test successful, I went to LDAP OU Definitions and click the test connection, at that time for both users and groups I am getting this error: [LDAP: error code 1 - 000020D6: S...

vemulavamsi by Mega Contributor
  • 22362 Views
  • 8 replies
  • 3 helpfuls

Resolved! Set Variable via Catalog Client Script

Hi all,I am trying to set a variable base on the answers to other variable e.g. If variable question1 = Yes then set question2 to Yesany anyone offer assistance

au55iebum by Kilo Contributor
  • 15464 Views
  • 3 replies
  • 6 helpfuls

Not all roles from parent group are inherited

Hello everyone, I have an issue related to inherited roles. Actually, I have, let's say, 5 children groups (A, B, C, D, E). And I have created one parent group with 15 roles, let's call it group 1.  Then I would like that these 5 groups have the same...

Ravel by Kilo Contributor
  • 2661 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to make a business rule run retroactively?

I created a business rule to updated a created by username. It is very simple but only runs on update and created. Is there away to make it go back an update all cases? Thanks!  

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Brandon8 by Kilo Expert
  • 1689 Views
  • 8 replies
  • 3 helpfuls

How chane color of percent complete field ?

Good day everyone, How to change percent complete field type depending upon the condition. If Required SLA is greater then Total achieved then Total achieved field's progress bar should be Red and Not Blue else It should be Green. Thanks Kevin

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Resolved! Override font size of text in portal from 14 to 16

Hi All, I am trying to change the font size on all text in the body widgets from 14 to 16 how can i do that? I tried adding css as below but the size is defaulting 18 for some reason. Any help on this is appreciated. body { font-size: 16px;}

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Harsha M by Giga Contributor
  • 2769 Views
  • 9 replies
  • 5 helpfuls

Resolved! How to make variables in task view editable?

Hi, i created a few variables for my catalog item which is supposed to be visible only in fulfiller view under a task. A fulfiller assigned to the request can fill up the variables when the task is assigned to them. However, when I test it out, i can...

lisaO by Giga Contributor
  • 2696 Views
  • 6 replies
  • 2 helpfuls

Login Report (SSO / SNow)

Does anybody know how I can produce a report on who is logging into ServiceNow using a standard username and password, and those who are logging in via Okta SSO?Thank you.

johnpeckcvc by Giga Contributor
  • 2768 Views
  • 5 replies
  • 0 helpfuls