How to deactivate Change Management Risk Assessment plugin
I want to use Best Practice - Change Risk Calculator only I want to deactivate Change Management - Risk Assessment My role is admin and I cannot change Status from Active to Inactive
Forum Posts
How to have a List Collector Variable look same as in backend,over the portal too
Hi All, I have a requirement from client to have a variable in a service catalog same as we used to have as a list collector in backend. the issue i have is to have the same look and feel of the variable on the Service Portal too. On the portal, the ...
If a request is submitted by a manager, is it possible to bypass an approval in a workflow
i am wondering if there is a way to bypass a manager approval stage in a workflow if the request is submitted by the manager. For example, if the manager opens the request, is listed as the requested by is a report of their's, it would bypass any app...
population of impacted service/CI under change request
HI Experts, I would like to know the detailed process on how impacted service/ci related list is getting populated under change request. I can see there is a script include and refresh impacted service UI action(OOB). can anyone explain in detail, ...
Resolved! Make variable fields mandatory after Assign to is filled in. - SCTask
Hello, I added to mandatory variables that only the tech should fill in once they receive an SCTASK however, for them to receive the SCTASK someone needs to fill in the assign to. Right now, I cannot fill in the assign to field without the two manda...
what are the ways to give access to non itil users for problem tickets visibility on portal
Hi Experts, Good Day! I want my problem tickets to be visible for non-itil users on service portal page . i have created widget and simple list but not able to see the tickets when i impersonate as non-itil user. i have checked acl . but Unfortunatel...
Resolved! Condition in ACL script - for only users of groups starting with 'AG' to have access to a CI
Hi, I have a requirement to restrict the access of the CIs of a particular CI Class - by only members of specific groups. I have already created ACLs for read, write and delete operations and used the condition: answer= gs.getUser().isMemberOf('CMDB ...
Moving knowledge articles between instances
Hi there, We've recently implemented the Madrid release of SN and also have a London instance. I wanted to know the best way to move KB articles from the London instance to Madrid. When I tried this I can get the articles in the Madrid Instance but i...
How are Audio Visual assets being entered into Service Now for tracking
We are trying to determine how to enter Audio Visual assets into Service Now
Resolved! Create a task based on a date within a Catalog Item
I have a Service Catalog item with a "start date" variable. I need the workflow associated to the catalog item to create a task 4 days after that "start date". I would prefer to do this via scripting (which is not an area of expertise). Any out there...
Resolved! Flow designer: Set logged in user in assigned_to field
Hi everyone, This feels like a SUPER basic thing and it drives me a little crazy that I can't find where/how to do this. In a update record-action in Flow Designer I want to set the logged in user as assigned_to. How can I do this? Any help apprecia...
Resolved! How to add a character limit on a record producer?
I am trying to add validation on my record producer. If a field's value is more than 6 characters, excluding symbols, show error message. I was able to accomplish this with the form that the service desk uses but not the end user side. Below is th...
Resolved! how to query related list record value between sys_user_group and cmn_location ?
Experts, On the location table, i have added the Related list 'Groups Covering' ( screenshot below) . I am developing a workflow (context: sc_req_item) and in that, I need to write a script to look at ' Requested For ' users location and get the supp...
Resolved! How to restore a backup to my development instance
I cloned my production instance to my development instance. However I need to restore my development instance back prior to the cloning to retrieve data that was not on the production instance. What is the process to accomplish this? Thanks, Cedr...
Making Multi row variable set visible when a particular variable is selected
Hi All , I have used a Multi row variable set in a service catalog .Now the variables of that Variable set should be visible when request type is Firewall . then the Multi variable set should be visible : However in catalog UI policy there ...
