CMDB CI - Why is Owned by referenced to the sys_user table?

hanaphouse
Tera Guru

Is there another field equivalent to Owned By for groups?

We have some CIs owned by groups and not individuals.

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1 ACCEPTED SOLUTION

BryanS413339635
Tera Guru

There is a new attribute for Managed By that references the group table. This was new in Orlando with CSDM:

 

Managed by group attribute

  • New attribute on the cmdb_ci table
  • Value: Reference to group table in ServiceNow
  • Use case: Identify the group responsible for managing the CI data
  • Reason for this new attribute: The base attribute is “Managed by,” which references the user table. However, some customers have requested a group-referenced attribute. Previously, you may have filled this need by modifying the CMDB “Managed by” attribute to reference the sys_user_group or may have created a custom attribute.

    Also, if you have modified other related attributes such as the Approval group, Assignment group, and Support group attributes, we can't modify these related attributes. This means that you may not get the full benefit of the "Managed by group" attribute.

If my reply has helped in any way, kindly mark it helpful/correct. Thanks!

 

 

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