I'm currently doing a customization on the request items table that is making me pull out my hair. What I need to do is create a "Total Cost" field on the requested items table such that the field takes the price of the item, and multiplies that to g...
I was not able to use "Filtered List" in the menu item..I am getting the error like below screeshot..
Hi, I am using a scheduled job in which I am getting the records from a table and performing action on every record in while loop. Now I want to set some delay for every iteration in while loop, how to achieve it? var csa = new GlideRecord('cmdb_ci_c...
Hi, My requirement: I have created choice field with choice1,choice2,choice3,choice4. i have a ui actions 1. manager approval, 2. justify If i select choice1 or choice2 visible manger approval ui action or if select other options i need visible justi...
Hello, I have a reporting problem. I want to know all the tickets that originated from a particular queue. I can pull a report for a primitive condition of "contact type" but still the numbers would change if someone tinkers with it. For this pr...
Hi,End users have access only to Service Portal and need to change Location, time zone etc from Portal. When I click on User Profile I find an option to change Location, but there is no option to change Time Zone. How can user change time zone from p...
Im sure this is out of the box, and I am just not finding it. I have a request from senior management that in the Self Service Portal to add the Short Description to the Requests view This is what we currently see We want to add the short descriptio...
Hello, Currently under the Impacted CI's in change record, while trying to relate or add the CI, the 'Retired' CI's are also selectable. How to make it not selectable? Operation Status = Retired I believe we may need to make the changes in the "Add" ...
To make all the field read only in RITM and TASK form once I order any ITEM.
Hi, Wanted to query glide record of cmdb table and place that cmdb value in incident record is the below script correct? have written query for Glide Record for cmdb and incident table var inc1=new GlideRecord("cmdb_ci"); inc1.addQuery('cmdb_ci....
I want to Customize the Workflow for Change Requests. I want to add more states and define transitions for those. Also I want to create a workflow for the same. ServiceNow offers an overwhelming number ways to do this. Should I use State Models or S...
How does one default the inbox status of a user who just signs into Agent Workspace? I found this API/Javascript that looks like it'll work but I'm not sure how to add it in... var agent = sn_awa.Agent.get("<user_sys_id>"); var presence = agent.setP...
Hi,I have imported data into CMDB three months back. Is it possible to check the imported data history. Thanks in advance!
Hi All, I have a requirement to create a URL which should hit a particular record of the table. The catch here is that currently we are having the sys_id of the record in the URL, due to which we are unable to hit the record with the URL as the sys...
Need to create a client script to validate that date I enter there should not be more than 30 days from today, There is another field called Impact. Is user selects any impact than date should not be more than 7 days from today.