Hello everyone! We have this requirement to modify the Resolution notes (close_notes field) on the Incident table for Incidents that are linked with a Problem. Whenever we resolve that problem, the related incidents are updated automatically. From th...
Hello, I built a customer report for Positive and Negative Customer Responses. I created a customer field named "customer response type". I also created 2 business rules . 1st rule. defines a positive response and 2nd rule that defines a negative r...
Hi Community Folks, I have a catalog form with 10 reference fields(from sys_user), I am using a script include a client script to get value based on the selected users, Now if 5 fields have data then have to be read-only and 5 fields doesn't have dat...
I have configured a Contextual Search for Incident Defection via the Service Portal.When I 'Try it' the search results show as expectedWhen I view the same Catalog Item via the Service Portal the typeahead search results are not showing.Anyone else h...
How to Convert EncodedQuery (Script conditions) to filter conditions?
Dear members, Good Morning! I am working on integration where I am receiving user's 'sys_id' and catalog item's 'sys_id' in request body. The requirement is evaluate user criteria for the user against the item received in request body and return 'tru...
Hi, i have BR script , it is working fine , there is no problem with BR script, i would like to see this functionality in client script CLIENT SCRIPT -ONCHANGE BR script: how can i write it into Client Script var today= new GlideDateTime(); var pas...
I have seen a UI Macro associated with user records that can display the user's assigned assets. I don't think this is out-of-the-box like the Show Related Incidents UI Macro on an Incident Form. This allows the agent to easily associate the inci...
Hi Team, I am looking for some help. What am i trying to do In service portal: Trying to find a way to Create a user input What is user input: User will provide an external ticket number (example JIRA, etc.) Click submit Once submitted backend w...
I have heard that certain things do not come over when using an update set, and user adds or group adds are one of those. Can anyone confirm?
We are getting the below error when trying to access survey in Service Portal. Can anyone help me on this.
Hi everyone, How can we combine multiple email scripts as one email script for fetching data on email body for different tables.Scripts: var gr = new GlideRecord("cmdb_ci_business_app"); gr.addQuery('assigned_to.name', event.parm2); gr.query()...
SCENARIO: Now that Cloud Dimensions has successfully discovered its Windows MID Server, it would like to further discover other Windows and Linux targets in their environment. In order to be successful, valid credentials must be entered into ServiceN...
Hi Everyone,how to restrict scheduled job for triggering multiple notifications when users inactive on two cmdb table, notification is triggering twice because users having records on both tables, it should need to triggering once if person is same.S...
Hi All, If any one assign change ticket to service desk queue, if the issue not related to service desk queries. The change ticket should assign automatically to original User who created the Change?? Can any one guide me how to do this? Thanks,
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