On a major incident, use the View Workbench ui action, then go to the Post Incident Report, and then click on View Complete Report. There you will be able to see the Incident Response Timeline. Does anyone know the driving mechanics or code behind th...
Hi Folks, I am testing some stuff in the fresh PDI. On the RITM record we have one field "Approval", Why this field comes up with the value "requested", Even if the approval is not attached for the RITM. I have also checked the default value of t...
How to add color to Check Box "Text" -> Adobe Acrobat in service catalog As im not having Macros Any ideas Thanks Mounish
We have parent child relationships in incident. we would like to pull a report which have child incidents.Like for example if a parent is having 3 childs in a report i need to know the parent and incidents associated with parents...can anyone help me...
I have a customer who does not want to let users forget to encrypt attachments. Is there a way to make the encryption of attachments, using a single context, mandatory for all users?
Hi Team, I'm facing an issue based on the requirement we received, that users with ITIL role should have the ability to suppress the email notifications that needs to be sent. So I have created a checkbox, Disable Notification. Now how to make the ...
Hi , In Change, We have modified the Justification field to Html type field for normal text field.... So when we tried creating standard changes they are not getting created and throwing an error message "Fields Justification populated from a Standa...
I have a currency field that allows me to select between all types of Central American currency and the dollar. Is it possible to disable Central American currencies and leave only the dollar for that particular field? @Allen Andreas
A fictitious user "Naomi NOC Clone" created an ad hoc CAB meeting and assigned herself as CAB Manager, and specific Board member. She is also a member of a group assigned as Board group. She has roles of itil, change_manager, and sn_change_cab.cab_ma...
Hi Folks, Need help in Script to find out the all Workflow Run Script activity which all contains current.update() var wfw = new GlideRecord('wf_activity'); //wfw.addEncodedQuery('workflow_version.published=true^activity_definition=db8c65aec0a8016501...
We are having some challenges with the Survey Management application and wanted to reach out to the community and see if we are alone or not. We want a survey sent out to each user upon resolution of a ticket. The information that we would like to ge...
Under dashboards I clicked on Incident management which has different tabs like Incident open, Incident new, Incident resolved. Under each tab different indicators are added but it does not display records, even though many incidents are present in t...
Hello Experts, I need your help on below: If we can create multiple email accounts? If Yes: Can I use multiple accounts while sending emails from servicenow? and how to achieve it? Case: If I send and Major Approval email I want the label to say some...
How to set the variables READ ONLY once the SCTASK is closed?
Hello Experts, I have a business requirement, To give access to a particular module Here is the requirement: I have module titled as "work groups" represents "sys_user_group" table and type is default to (work), for a particular group members(imp...