I have applied few conditions on the filter to the task table but the result is not showing up as expected. Below is the filter condition applied: I have a INCIDENT available here in on-hold state but the incident is not showing up. Even if the pend...
Hi allIn portal page there are more than 30 approvals so I want to display '30+' if there are more than 30 approvals can you help me with this widget approval script: Server script: -------------------------------------------------------------------...
Looking for the Process document and Template to write FRS for ITSM Processes
I currently have a REST Message set up with a POST method to log into a third party service. When trying to use Basic authentication with username and password, I will get the following error: When I remove the authentication and pass in an object...
Hi All, I am working on announcement in service portal, currently i am displaying the announcement with TYPE as Banner,widget. I want to reduce the height or remove the padding of the banner.Rest of the portal is appearing something messy for the exi...
Hi I wanted some info on what counts as Integration hub transaction. I am aware that using rest step,script action to call rest message or using rest method in inline scripts is counted as IH transaction. Does calling a script include from an action ...
Dear all, I searched but did not find any relevant help in order to be able to change the order of Comments and Work notes (Private) fields in an Agent Workspace view of a form: Tried the following: - have set the work_notes as user preference for t...
I have a multiline text field in a catalog item that I scan asset serial numbers into. The barcode scanner automatically adds a line feed at the end of it ex:ABC123DEF123and so onWhen they checkout, all I do is run a script and close the task. In the...
What is object in javascript in service now and how it is called. DOES A BUSINESS RULE Contains serverside and client script andhow can we check it?
currently i have one cancel button on problem form, which is visible only on assess and root cause analysis states. And, when we click on it the ui page is coming like this I don't have a problem with this. the problem is before this comes up when w...
I have a requirement to do the impact analysis in the change request form. Based on the questions answers will have some value and based on that impact needs to be calculated ( Similar to that of Risk Assessment). Looking for support..
Hi, I need to populate list field ( field name- category) dynamically, based on selected value on drop down( field name - type), I have wrote the following reference qualifier. But the issue is I need to get the selected value to u)type field dynami...
Hi, When I open a calculated application service form from the list view then the view is by default to some custom view "additional info" but I want that view to be the "default view". I am unable to set the view to default view for this form. I hav...
I need to add condition in the filter that Problems with Proactive state should not show when a user clicks on My Groups(S) work module.
Can someone please explain how to create cascade filter step by step. gone through this below link but not sure which table I need to choose on step 3. https://community.servicenow.com/community?id=community_question&sys_id=ee9bd954db730cd4feb1a851ca...
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