Communicate close notes (accept risk) from problem to related incidents as working notes

[Jan_hofer]

We have a requirement from a customer that the close notes (Accepts Risk Reason) should be communicated in the tickets as work notes during problem management.

Can anyone help me here?

[Dr Atul G- LNG]

Hi @Jan_hofer 

You need to create the New UI action as we have communicate fix.

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3Dd8677a7d870023000e3dd61e36cb0b72%26sysparm_record_target%3Dsys_ui_action%26sysparm_record_row%3D2%26sysparm_record_rows%3D3%26sysparm_record_list%3DnameCONTAINScommun%255EORDERBYorder