Communicate close notes (accept risk) from problem to related incidents as working notes

Jan_hofer
Tera Contributor

‎02-25-2024 02:43 PM

We have a requirement from a customer that the close notes (Accepts Risk Reason) should be communicated in the tickets as work notes during problem management.

 

Can anyone help me here?

Preview file
86 KB
0 Helpfuls
  • 277 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-26-2024 05:38 AM

Hi @Jan_hofer 

 

You need to create the New UI action as we have communicate fix.

 

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3Dd8677a7d870023000e3dd61e36cb0b72%26sysparm_record_target%3Dsys_ui_action%26sysparm_record_row%3D2%26sysparm_record_rows%3D3%26sysparm_record_list%3DnameCONTAINScommun%255EORDERBYorder

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls