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Communicate close notes (accept risk) from problem to related incidents as working notes

Jan_hofer
Tera Contributor

‎02-25-2024 02:43 PM

We have a requirement from a customer that the close notes (Accepts Risk Reason) should be communicated in the tickets as work notes during problem management.

 

Can anyone help me here?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-26-2024 05:38 AM

Hi @Jan_hofer 

 

You need to create the New UI action as we have communicate fix.

 

https://INSTANCENMAE.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3Dd8677a7d870023000e3dd61e36cb0b72%26sysparm_record_target%3Dsys_ui_action%26sysparm_record_row%3D2%26sysparm_record_rows%3D3%26sysparm_record_list%3DnameCONTAINScommun%255EORDERBYorder

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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