Configuring location field on the incident management form

kelechi
Kilo Expert

On my incident management page, i have a field called location and it has a default setting see below. Please how do i change this and re-configure it to out specific location.

1 ACCEPTED SOLUTION

Kelechi,



If you want to change the tree structure .



You can remove the attribute in the dictionary by doing below ;



right click on location > configure dictionary > remove the tree_picker = true;



Note : This is for the task level, if you want to do it for only incident. Create a dictionary override and check the attributes button and put tree_picker= false.



Thanks,


Sanjay



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5 REPLIES 5

kelechi
Kilo Expert

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Dave Smith1
ServiceNow Employee
ServiceNow Employee

Kelechi Madubata wrote:



On my incident management page, i have a field called location and it has a default setting see below.


Defaults to what setting?


Please how do i change this and re-configure it to out specific location.


What location are you trying to change it to?



Usually the "Location" field on the Incident form pre-fills with the registered location of the user.   It's possible to then change the field contents (because the incident is in a different location to the user) but generally that field is used for clustering analysis.


kelechi
Kilo Expert

Hi Dave.



Thanks for your response. I agree that the location data is pulled from customer records. However, we have not populated that information on AD so I am trying to manually populate the location field which is then manually selected by analysts when creating an incident record


Kelechi,



If you want to change the tree structure .



You can remove the attribute in the dictionary by doing below ;



right click on location > configure dictionary > remove the tree_picker = true;



Note : This is for the task level, if you want to do it for only incident. Create a dictionary override and check the attributes button and put tree_picker= false.



Thanks,


Sanjay