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‎10-17-2017 08:29 AM
On my incident management page, i have a field called location and it has a default setting see below. Please how do i change this and re-configure it to out specific location.
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‎10-18-2017 02:31 AM
Kelechi,
If you want to change the tree structure .
You can remove the attribute in the dictionary by doing below ;
right click on location > configure dictionary > remove the tree_picker = true;
Note : This is for the task level, if you want to do it for only incident. Create a dictionary override and check the attributes button and put tree_picker= false.
Thanks,
Sanjay
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‎10-17-2017 08:40 AM
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‎10-17-2017 08:45 AM
Kelechi Madubata wrote:
On my incident management page, i have a field called location and it has a default setting see below.
Defaults to what setting?
Please how do i change this and re-configure it to out specific location.
What location are you trying to change it to?
Usually the "Location" field on the Incident form pre-fills with the registered location of the user. It's possible to then change the field contents (because the incident is in a different location to the user) but generally that field is used for clustering analysis.
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‎10-18-2017 01:45 AM
Hi Dave.
Thanks for your response. I agree that the location data is pulled from customer records. However, we have not populated that information on AD so I am trying to manually populate the location field which is then manually selected by analysts when creating an incident record
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‎10-18-2017 02:31 AM
Kelechi,
If you want to change the tree structure .
You can remove the attribute in the dictionary by doing below ;
right click on location > configure dictionary > remove the tree_picker = true;
Note : This is for the task level, if you want to do it for only incident. Create a dictionary override and check the attributes button and put tree_picker= false.
Thanks,
Sanjay