Configuring location field on the incident management form

[kelechi]

On my incident management page, i have a field called location and it has a default setting see below. Please how do i change this and re-configure it to out specific location.

[kelechi]

[Dave Smith1]

Kelechi Madubata wrote:

On my incident management page, i have a field called location and it has a default setting see below.

Defaults to what setting?

Please how do i change this and re-configure it to out specific location.

What location are you trying to change it to?

Usually the "Location" field on the Incident form pre-fills with the registered location of the user.   It's possible to then change the field contents (because the incident is in a different location to the user) but generally that field is used for clustering analysis.

[kelechi]

Hi Dave.

Thanks for your response. I agree that the location data is pulled from customer records. However, we have not populated that information on AD so I am trying to manually populate the location field which is then manually selected by analysts when creating an incident record

[sanjay36 · Accepted solution]

Kelechi,

If you want to change the tree structure .

You can remove the attribute in the dictionary by doing below ;

right click on location > configure dictionary > remove the tree_picker = true;

Note : This is for the task level, if you want to do it for only incident. Create a dictionary override and check the attributes button and put tree_picker= false.

Thanks,

Sanjay