Control who can select given assignment group

[Soren_Bjorn_And]

Looking for some inspiration:

We currently have our ITSM module set up the default way where any ITIL user can assign an Incident to any Assignment group.

However, some groups are requesting that we limit who can assign to what groups. 

Their suggestion is that the group owner should able to define what other groups are allowed to assign to his/her group(s). However, with 900+ assignment groups in our system I fear the logistical nightmare of maintaining this and also what performance issues it might give if the system needs to run through a long check before any assignment.

So have any of you implemented similar requirements to above and if yes, could you give some insights into how you have done this?

Thank you in advance for any guidance!

[Kieran Anson]

We had a toggle, we started off by reporting to see the frequency of offenders to determine whether it was a genuine issue, or just an occasional annoyance. We did then toggle it to prevent assignment at some point. Admittedly this was 5 years ago now so the details are a little hazy 

[Anonymous_guy]

An option would be overriding the reference qualifier on the assignment group field. You can deploy whatever logic you want inside a script include and you can make use of the same to limit the visibility of group records.

[Soren_Bjorn_And]

Yeah, I have no doubt we could build something technically. I am more worried about the maintenance, overall impact on the performance etc, so why I was looking for some inspiration from others who might have faced the same issue