Copy change details in the change task

[Samiksha2]

Hi All,

I have a requirement to create a UI action to copy change Planned start and end date, short description, description in the change task.

Please help in this.

Thanks,
Sam

[Dr Atul G- LNG]

Sorry , my bad., This property not work here.

https://www.servicenow.com/community/developer-forum/how-copy-value-date-time-from-change-request-to...

[SN_Learn]

Hi @Samiksha2 ,

The reason the below code is not working because the change task is not yet saved in the server side and is not having sysId associated with it. Hence, the script is not working.

You can utilize g_scratchpad and store the change details and call those in the client side of UI action

Use this as reference: Display Business Rule and g_scratchpad 

[Nishant8]

Hello @Samiksha2 , Can you please update your script section with the script, mentioned below, and share the feedback?

Although this script should solve the problem for now, I'll strongly recommend to either populate g_scrathpad variable (you can refer any of existing business rules on Change_task for e.g. 'Scratchpad Variables from parent Change') and make use here in the script or call the glideAjax SI, if script to be used frequently.

---------script to be used-----------

function copyDetails(){

var taskGR = new GlideRecord('change_request');

taskGR.get(g_form.getValue('change_request'));

g_form.setValue('short_description',taskGR.getValue('short_description'));

g_form.setValue('description',taskGR.getValue('description'));

g_form.setValue('planned_start_date',taskGR.getValue('start_date'));

g_form.setValue('planned_end_date',taskGR.getValue('end_date'));

}