Copy the Variable and it's values into the Worknotes of an Incident- Record Producer

MR1
Tera Contributor

I created a record producer, and that's referring to the Incident table. I was able to set the category, subcategory, and assignment group of an incident. However, I need help to copy the variables and their values into the worknotes of an incident. The record producer has quite a large number of variables.

 

Thanks

1 ACCEPTED SOLUTION

Try the attached code. (sorry I keep getting an error message when I try to post the code directly in the reply.

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6 REPLIES 6

psyherin
Kilo Sage

Hi @MR1 ,

You can copy the variables into work notes if you are using Flow. Give that a go!

MR1
Tera Contributor

Could you please elaborate, what do you mean by using Flow?

Flow means flow designer, you just have to drag and drop data pills 

Mike_R
Kilo Patron
Kilo Patron

try this solution

https://www.servicenow.com/community/developer-forum/how-can-i-get-the-values-of-the-record-producer-variables/m-p/1452358/page/2