i just created an inbound email action on global domain. and they have given few emails as a inputs in the conditions , i have done with all and right now how to test this inbound email is working or not? anything would be appreciable
I have an UI button(which gets executed on client) on Change form which moves the changes to Asses state based on certain validations. Now I have a requirement to make some additional validations before the change is moved to Asses state. For this I ...
Hi All, Whenever i select time between 09:30 am and 06:30 pm, then an alert should pop up confirming on whether to go ahead as the time selected is within Business hours. For this, I have written Glide Ajax. The Client Script and Script Include are a...
Hi Team, I need the Impacted Service/CIs tab to autopopulate with Business Services and Business Applications based on all of the selected CI's in the Affected CI tab so that we can identify impacted business services and applications when assessing...
Hello Awesome peeps, I am tasked to clone the Production instance to DEV and Test, means making DEV and Test copies of Production. 1.My question is what impact does cloning have during working hours have when simultaneously some of the applications l...
I want to be able to create actions (such as adding a Problem # to a group of incidents) that you would do using the "actions on selected rows" button.Different actions depending on the situation (closing a group of tickets; adding a change or proble...
I have found a way to do a trend bar graph showing your ticket count per hour OR per day, but I was hoping for there to be the ability to create a heatmap that combines the information. Is there currently a way to display this information using the ...
For a Scoped Application and Table in it i have created a Record producer and once the task gets created from the Record Producer it will be assigned to some group for this i have used in the script section of record producer current.assignment_group...
Trying to figure out what is the difference between configuration item vs. category and subcategory in incident management? Also i read CMDB has CI's and category and subcategory as well. How are these category and subcategory different from ones i...
Hi All, I am trying to translate our Service Catalog and I am using the Sys Translated Text Translation Map. It is loading data however, it leaves the Document column blank: This what my import file looks like: I also tried this: None of these wor...
As we are designing our CMDB and adding custom tables, we are trying to debate the relative merits of extending a table versus adding a type field on a table. For example, there is a "Virtual Machine" table with extended tables "KVM", "Parallels", "V...
I have designed the incident form in one instance which looks good and i want it to export the same form view to the other instance, how can i do this? Any ideas?
Hello, I have a requirement where we need to show the records in a reference field on the embedded list, based on a field selected on the parent record. Please refer the attached image for better understanding. Please note that this dependency should...
Hello community, I have a request to configure a reference icon attached to the caller field that will display every call, incident, task, RITM, and request for the specified caller. We have a reference icon that shows all incidents, tasks, RITMs, ...
Hi all,I was curious if anyone knew of a way to directly link knowledge base articles to configuration items through a related list or otherwise. It looks like a related list exists but from the Knowledge module I cannot seem to find a way to connect...
