Resolved! Activate 'Add Purchase Order' Button
Hi Experts,I am new to Asset Management and I activate Procurement Module.Now when I click on 'Source Request', I want to place a purchase order. But the button is not enabled.What am I missing??
Forum Posts
Login issue LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042A, comment: AcceptSecurityContext error, data 52e, v3839
Hi I am getting login issue with service now portal.I trying to resolve, search and read lot of doc. did't get any idea how to resolved. AuthenticationException"LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042A, comment: AcceptSecurityContext er...
Resolved! The SAVE button (UI Action) disappeared from the Incident Forms after a Jakarta Upgrade (from Helsinki)
We recently upgraded from Helsinki to Jakarta and we noticed that the SAVE button disappeared from most of the Forms.This is actually not a question, as I found the solution.I just wanted to share.The first solution we thought about was to re-create ...
Resolved! Service Portal - Change Sequence of Search Results
The Service Portal search results return in this sequence.We would like to change the sequence (Left Box) to Service Catalog, Knowledge Base and Question and Answers. Also the search results (list window on right) in the same sequence. Our goal is to...
Resolved! Populate Item Variable using Catalog Client Script manipulating values brought over from Order Guide Rule Base.
I have an Order Guide with a Rule Base that's forwarding 3 different variable values to a Catalog Item. I've written an onLoad Catalog Client Script in one of the Catalog Items with the intent of concatenating the value in each of those Catalog Ite...
Resolved! How to get the Work Notes field to show on RITM and not the Work Notes checkbox
Hello all,Does anyone know how I can get the Work Notes field to show on RITM and not the Work Notes checkbox?Thanks!Mike
How to make a true/false (boolean) field mandatory?
Hi everyone Did some of you face the same problem?In the change_request I would like to make "production_system" mandatory. As it is a True/False field and I don't want to change the type I tried to configured a choice list with none. But it isn't w...
Risk Assessment responses aren't always showing in Change Request related list
We are having an issue whereby the RA responses don't appear within the Change Request related list. I have found that the problematic RA's are the one's that don't have a 'completed by', 'completed date', or 'instance' within the task_assessment tab...
Tagging multiple Configuration Item on a Change Request
We are currently using a record producer on Service Portal to create change requests. One of our requirements is to allow entering of multiple affected Configuration Items. So on the service catalog side, we were able to add a variable with type "Lis...
Get Total in stack bar chart
I have stack bar chart which shows total based on stacked columns. If i select the Display Grid it will show total as well as stacked data again.I want to see just Total of the stacked bar graph as Total : 127,088 Thank u in advanceBelow is the scree...
Business rule in mobile
Hi,My business rule script in approval table is working only on desktop and it is not working in mobile....Does business rule run on mobile? If so then how to select both mobile and desktop options?
CI relationships multilevel downstream in a list
Suppose we have a CI XIts parents are P,Q and children are Y,ZNow Y has children C and D and Z has children E and F.I have to get all child CI's ( Y,Z,C,D,E, F) in a single list.I am using the code (sample)var childlist = [] ;var prel = new GlideReco...
Where are workflow stages stored?
When editing a workflow you can edit the stages. If we add new values to this, it will be specific to this workflow. Where are these workflow version specific stages stored (table)?
Resolved! Removing Signature from Service Now emails
Hi All,Please i need a bit of help here. How do i stop. How do i stop signatures from been automatically attached to emails in and out of service now. This is an unwanted data on the service now system.It would have been good if this signatures with ...
Adding New States for Catalog Tasks
Hello ServiceNow Community, I'm looking to find out how to add new states in the "State" drop down within Catalog Tasks.I did right click on the "State" option within the task and selected "Configure Dictionary", added the new stateusing the sc...
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