Create an inbound email action to put the subject in short description.

Bharath kumar6 · ‎02-27-2022

I need to create an inbound email action so that it creates a record in change request table.

Subject - short description of change request.

Body - Description.

Attachments in email - attachments in change request.

Please guide me how to achieve this.

Ankur Bawiskar · ‎02-28-2022

it should not be twice

small update

GlideSysAttachment.copy('sys_email',sys_email.sys_id,'change_request',current.sys_id);

OR

current.insert();

GlideSysAttachment.copy('sys_email',sys_email.sys_id,'change_request',current.sys_id);

current.update();

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎02-27-2022

Hi,

so what have you created so far and where are you stuck?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎02-27-2022

you can refer the OOB inbound on incident table and replicate the same for Change Request

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Bharath kumar6 · ‎02-27-2022

okay.

How do I put custom form address.

Ankur Bawiskar · ‎02-27-2022

Hi,

Sorry I didn't get

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader