Create an inbound email action to put the subject in short description.

Bharath kumar6 · ‎02-27-2022

I need to create an inbound email action so that it creates a record in change request table.

Subject - short description of change request.

Body - Description.

Attachments in email - attachments in change request.

Please guide me how to achieve this.

Ankur Bawiskar · ‎02-28-2022

it should not be twice

small update

GlideSysAttachment.copy('sys_email',sys_email.sys_id,'change_request',current.sys_id);

OR

current.insert();

GlideSysAttachment.copy('sys_email',sys_email.sys_id,'change_request',current.sys_id);

current.update();

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

souji_a55 · ‎07-19-2022

Hi,

I used the same code but attachment are getting into email logs but into change ticket.

can you please help me in this.

Mark Roethof · ‎02-27-2022

Hi there,

I would consider using Flow Designer for this, this is nowadays the first go to.

Anyway, Inbound Action:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---