Create Custom widget that create New incident form portal

[mahi6]

Hi Team,

I want to create a Custom Widget that can be used for creation of new incident record from portal.

[Alp Utku]

I would suggest you to create a Record Producer first. It must create records on Incident table and you can name It something like "Report an Issue". Then you need to create a new widget on the portal showing the record producer accordingly. You could check the videos below to find out how to create a record producer. 

Then this link explains how to create a widget to show the record producer on the portal : https://www.servicenow.com/community/itsm-forum/how-to-add-record-producer-in-widget-in-service-port...

https://www.youtube.com/watch?v=WSGC5KQ1a9k

https://www.youtube.com/watch?v=aKpqWKL2Q_o 

[mahi6]

HI Alp,

I want to create custom widget that can be used to create incident record, not using record producer and all.

[Sandro Calado]

Hi Mahi6, unfortunately you can't create a record directly on the patterns tables of ServiceNow. You should to use a Record Producer to do this.