"Replace Coverage" button not appearing even though I have admin role

[Katherine12]

I want to replace the primary coverage for a shift. However, the "Replace Coverage" button does not appear under "Actions". I know that a workaround is to delete the coverage first, then add a new coverage; however, the Replace Coverage button would make this process less tedious. 

I am already admin. What am I doing wrong? Screenshot for reference:

[Cheri]

Not sure if you already figured this out, but posting it in case anyone else runs across this issue.

From what I can tell, the "Replace Coverage" and "Delete Coverage" buttons go away if you're trying to change the schedule a second time. It only lets you do it the first time, and after that, you have to manually update the cmn_schedule_span table.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823252

[Steve_Walker]

I'm seeing the same behavior. The On-Call module seems very "sensitive" to unexpected behavior.  I have some users scheduled as "primary coverage" that I can see the "replace coverage" option under "actions", but for another week where the user is scheduled as "Primary", I do not see the option (and the color of the schedule entry is light blue...different from the purple entry that I am able to see the option with. (if that makes any sense).

[Neil P]

@Steve_Walker  - "Primary" and "Primary Coverage" are actually different things, you will only see the replace option on "Primary Coverage" (or anything that says "Coverage").  And it does matter how you try to do it, see my previous reply in this post - be sure to go to the Calendar for the easiest experience.

[Neil P]

I have found that it matters how/where you go to do that.   Instead of going to Create/Edit Schedule (or from the schedule itself) go to the On-Call Calendar, select the correct group and then you should see the extra options. 

Edit:  Upon reading again, you are trying to set a replacement - not replace coverage, there IS a difference.  What you want to do is just click the blank area, then you'll get a new box to change coverage out.