create relationship between assigned group and business service

[Jorge Huarcaya]

I need to create a dependency between the business service and assigned group fields, this in order that only certain groups can be assigned to certain incidents with a certain business service, for example. Business service 1> group 1, group 2 business service 2> group 1, group 3 when the incident has business service 1, only groups 1, 2 and not 3 could be assigned if the incident has business service 2, only group 1.3 could be assigned and not 2. can you please help me how to do it? Greetings.

[Jorge Huarcaya]

Hello Ajaykumar
Ajaykumar, if it works for the new field in the incident form; but the assignment 
group field still shows other groups and should show the same groups as the new field
Regards

[Ajaykumar1]

Hi Jorge,

You have to create a new reference field which will refer your custom table, say u_group_business_relation(which stores Business service and related groups).

OOTB Assignment Group on Incident table refers the sys_user_group table which contains all the groups.

my field assignment group should also be dependp? 

-- > No, Your custom(new) Group field which references u_group_business_relation table should be made dependent on Business Service field.

Regards,
Ajay

[Jorge Huarcaya]

OOTB Assignment Group on Incident table. Yes, of course you must depend on the business service,
 necessarily, since you have the analysts users that will be assigned to the incident. 
can you help me please.

[Jaydeep Parmar]

You can use Assignment Rule for this

[Jorge Huarcaya]

no, because there only assign one to default, and what I need is to get the 
list of groups that are associated with a business service