We are struggling with how to represent our MS SQL DB's and DB Instances in the CMDB. We are further confused by the placement of cmdb_ci_db_mssql_database in the cmdb_ci_db_instance hierarchy rather than cmdb_ci_database. We are not using an aut...
Hi all,what is trigger rule for "P1 incident lasting more than 30 mins".Basically if priority 1 incident is created you it should wait till 30 mins then after 30 min it should be proposed as major incident candidate. OR if a incident is created a wee...
Hi developers, here is my example of how to request several catalog items from Inbound Email Action using CartJS API. In my case, I receive an email determining following action e.g. deletion of a user. I need to check him for each system if he has a...
Hi, I want to Restrict to add card like create a new project task in VTB board on role based, can anyone suggest a Business rule or any other mode to achieve it, please help me on it. Thanks in advance.Bhanu.
Hello Friends, I have been tasked to explore the WIZ.IO and ServiceNow integration. Very minimal to no references/documents are available over internet/WIZ/ServiceNow docs. Has anyone implemented this? Any references/use cases would be of really grea...
Hi All, I have created one view it is working properly at my end because I am admin but my user has some another role they are not able to see that view on same table. please let me know any solution. Thanks & RegardsKP
Hi,I wrote a small script to see that a logged in user should be able to edit the fields in the RITM provided the logged in user is from SHAREPOINT SUPPORT group but, it's not working. I impersonated as one of the users of that group, but the fields ...
hi all which is a table where the variable to value information is stored for requests created using record producers?
Hi Team, I am creating a child ticket in sc_req_item table using cart method (see below script). I need to get that child ticket number in custom Notification( The notification is fired through workflow activity (create Event) ).Please let me know ho...
How to Set the reference field dropdown with "blank" as the default value using business rule? So, I have a field "type" in "managed documents" module, where in i had made the type filed mandate but i also want to make the type field's default value...
Hi Experts ,If a users submits a form with a particular value in feild like "Australia Client" or "US client" and submits the form, ScTask is created, then the task is continuously monitored by a particular user for example "Abel" then all the fi...
Hi All i am trying to create a walkup appointment from the walkup online portal but facing a issue with the appointment creation. While clicking on Schedule Appointment i'm getting an error. "Something went wrong and your request could not be submitt...
Hi Community, I just installed the Notify plugin [com.snc.notify]. Is it possible to integrate Salesforce MobileConnect API with the Notify plugin? Thanks!
Hi,I have order guide and using variable type as attachment. After submitting the request based on number of RITM attachment is also attaching in the sys_attachment table. Now I want to copy only one attachment from service request to approval record...
Hi Community,"Column level Encryption Enterprise" plugin (com.glide.now.platform.encryption), is a paid plugin and its not available to be installed in our PDI (It is not even showing in the application/plugin list).Even the nowLearning course "Colu...
