Hello guys, I need you help with Workspace configuration and interaction. When an agent works on an interaction, he has the possibility to create a request. If user clicks on "Create a request", agent is redirected to Service Catalog page (see attach...
I am new to configuration management and have my experience and knowledge in change management.Can anyone please explain how we add a CI to CMDB in Service Now.What is the procedure?Is it through a change or a task.If so who enters the details into t...
Hello, I have a task to add HINTS to be displayed on every selection made on each choice made on the Reason field on our Change record. These hints will be shown/displayed for every selection, below the Reason field. I'm stumped on how to achieve tha...
Hi,Kindly help me to understand below:1. If risk is accepted for a problem record should the problem ticket marked as resolved as there is no permanent fix available to the issue ?2. If there is an incident due to same issue where risk is accepted an...
I want to create a change tasks manually rather than generate them in the workflow and the order should be autopopulate in sequence like 100, 200, 300 and so on. We are exploring options on how to control the sequencing on these. 2nd task should be m...
In Server side background script how to query glide record ... Sys Id is not ..Below query is not workingvar rec = incident.sys_id ( stored incident sysid records)addQuery('sys_id , '!=', rec); ANY IDEA
I have created an email action in the flow and used catalog variables data pill in the email body but it is showing the backend value in the email.
When trying to create a version of an article from a "Upload new version" related link, following error pops up. This is happening only in case when the user trying to upload the new version is not author of the kB article. What could be the reason b...
Hi All , we have some 50 software catalog items. on order guide we have same variables. I have created single flow (trigger : service catalog) then i am checking catalog item display name if it matches then create catalog task. catalog task for each ...
Hi, some one help me how to show below details in email notification how to show Owner name in Notification body template.print("<b>Summary of Requested items:\n</b>");var item = new GlideRecord("sc_req_item");if (item.get(current.document_id)) ...
Hello All,We need to upgrade the instance in Vancouver, and we were attempting to do so by logging into Now Support. Please check the attached image, when we try to upgrade, only the Utah Patch is visible, while the Vancouver version option is not a...
it is an 3 step order guide but it is behaving like two step order guide. once i clicked on checkout directly request number is generated. i need checkout summary page before creation of request number.
Hi All,With the below script,, when ever a ITIL user submit a request to add or remove the users on group level it's not working.As per the logs, we found out that Non admin users don't have the privilege to impersonate rights to system admin profil...
I’m looking to create a report that will filter tasks that are within 3 days of being in their ‘planned end date’. how would be best to write this criteria? There dosent seem to be an option for current date meaning I can’t do - ‘currentdate ’ is les...
Hello All, 1. I created a Widget with the below script. Body HTML template<div class="panel panel-default"><div class="panel-heading">Actions</div><div class="panel-body"><button type="button" class="btn btn-primary btn-block" ng-click="c.uiAction('r...
