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Resolved! Apply reference qualifier on the filter of list view

Hello All, I have applied the reference qualifier for the field on the form, it is working fine there However, when I am try to filter out the filed on the list view it is not working, it is showing all the values of the reference table.Can anyone he...

Swarupa1 by Giga Contributor
  • 2022 Views
  • 14 replies
  • 1 helpfuls

Stakeholder / Requester view for On-Call schedules

I have people with a Requester license (stakeholder, no itil role) that are in on-call rosters / shift schedules. Is there a way to enable them to view on-call schedules? The minimum role seems to be rota_manager and that has the itil role assigned. ...

Carol Smith by Tera Contributor
  • 364 Views
  • 4 replies
  • 1 helpfuls

How to add multiple domains in Security Scorecard?

I try to add multiple domains in the Security Scorecard for IT Service Management. It seems it allows only 1domain to connect, but I need to add multiple domains. Please kindly help me how to proceed it. Thank you. 

Resolved! How to make attachments mandatory on SC_TASK

Hello all, I have a requirement for making attachment mandatory on sc_task, but i have multiple catalog task and i want to make attachment mandatory on a particular task. please let me know how we can achieve it. Thanks in Advance

VickyRai1 by Tera Contributor
  • 786 Views
  • 5 replies
  • 2 helpfuls

Email Client

How to pull the assignee field(fulfiller) from  sc_task table to the requested item table in Email Client.

JP6 by Tera Contributor
  • 185 Views
  • 2 replies
  • 0 helpfuls

PDI IS OFFLINE?

Hi I was on my PDI yesterday no issues today I keep checking and it’s status is instance is offline!!any recommendations?

Mary by Mega Guru
  • 239 Views
  • 7 replies
  • 0 helpfuls

get assignment group based on email

Hi All,Kindly help me code on below requirement we have one  catalogue  having  2 variables1) requested for2) assignment groupIf logged in user ITIL user than only assignment group appears (it's already working)If non ITIL user requested for email co...

Swati k1 by Tera Contributor
  • 191 Views
  • 1 replies
  • 0 helpfuls

Field visibility on catalog task template.

Hello community, There is a requirement to create a customized field in oob catalog form template(like we have status, assignment group, assigned to) similarly we have to create a customized field below OOB status field.That field should be visible f...

Display incidents and change requests in a map view

Hello everyone Here I am trying to show incidents and changes request associated with the CI. But in the map view it is showing only one incident and one change, But few CI's have multiple incidents and changes, Here i am trying to achieve  to show m...

Munna1 by Tera Contributor
  • 367 Views
  • 2 replies
  • 0 helpfuls

Resolved! Parsing JSON obj to notification body

Hi Folks,  I'm trying to pass incident details to mail body. I've to pass incident record fields to mail body based on assignment group. I'm storing incident fields and values in JSON obj and trying to pass to mail body using ${event.parm2}. I'm gett...

Avee90 by Tera Contributor
  • 652 Views
  • 3 replies
  • 2 helpfuls

End Date cannot be before start date

Stop selection of end date before start date. for this I have written an On change client script. But it is not working out. On Change client script :  on Date field-------------------------------------------------------------------------------------...

Munna1 by Tera Contributor
  • 1760 Views
  • 4 replies
  • 0 helpfuls

Info Popup

Hello Experts, How to Add Info Popup, for Reference please check attachment. Thanks Srinu

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Sidhu9 by Tera Contributor
  • 385 Views
  • 6 replies
  • 0 helpfuls