SLA
Hi Community, Why do we need to cancel SLA in any specific real time. If anyone aware about please share real time scenario. Thanks In Advance.
Forum Posts
automate adding the HTML tags in comments
Has anyone ever developed a solution to auto add code tags into additional comments to avoid white spaces being removed after saving. We have customers complaining because of all the lines spaces being removed and we want to avoid our users having to...
Utilizing onSubmit Client Scripts in ServiceNow for Data Cleanup
Hi ServiceNow Community,Today, I'd like to share a unique use case of `onSubmit()` client scripts in ServiceNow. While `onSubmit() client scripts are commonly used to validate form data or prevent form submission under certain conditions, they can al...
Catalog item variable choices should be visible for perticuler group !
Hi ,I have a requirement to create a catalog item with the following variables.in catalog item Monitor selection variable have 3 choices,The choice (34" Monitor) should be visible mentioned group , I need your help for this.can please help me to ach...
Knowledge article templates should be visible in alphabetic order.
Hi Team,My requirement to show the kb article templates should be in alphabetic order in interceptor page in ServiceNow.Any suggestion how can i configure this functionality.
Resolved! Script to validade if a group in sys_user_group table is Active (true or false).
Hello team, I created a Catalog Item form that users can request to activate or deactivate a group, form is completed and the flow is also working fine. the variable type is Reference, like the image below: Depending of user selection (Re-Activate or...
Resolved! Role - Locations Edit
Can someone provide some insight on what role I can use to grant a specific user the ability to edit individual locations without granting the admin role.Thanks,AJ
How to make hyper link in flow designer in catalog task field
how to make hyper link in flow designer create catalog task field
Create Custom Calendar
I need to create a custom calendar within ServiceNow that will show all Changes that are active or due to commence for next four weeks commencing on Monday of the current week.At present I can only see the ability to display a calenday showing the cu...
Resolved! Has anyone else seen an issue on Dashboards with cloned report naming duplicated?
I came back to work today and noticed an odd thing with my Dashboards. Several of my cloned reports that were given new names all showed as the original duplicate name on the dashboard. Has anyone else seen this (see attached)? Each report has differ...
Hide No longer required in approvers in change request
I need to hide no longer required records in approvers in change request, I have set a default filter for that, But if I manually remove the default filter criteria for No Longer Required from the list this looks to apply permanently and the filter n...
Add user to Multiple SSO AD groups
i have orchestrion workflow - it will add one user into one SSO AD group. now the requirement is add single user into multiple SSO groups. Please advise which is the best way and recommended way to do this
copy attachments from incident to knowledge
Hi, Created a knowledge article from an incident is resolved. (without plugin)https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-management/task/create-knowledge-incident.html But we also want to copy attachme...
In ATF once After completing test if i check the Screenshots i can see the black screen
Hi,In ATF once After completing test if i check the Screenshots i can see the black screen. I am using the Vancouver version. Thanks
Approval history details not appearing on the servicenow portal
Hi AllOnce the user is submitted the catalog form the approvals history is appearing in servicenow portal Lets say for example i have 3 approvals ,out of 3 first approver is showing in approval history and next two approvers are not showing the appro...
