Creating a follow-up process for survey responses

[Daniel Voutt]

Hi,

We want to introduce a process to ensure that we follow-up on any negative responses to surveys.

I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is registered from each question and ideally I only want it to trigger once per completed survey.

Does anyone have any ideas on how to update the code to ensure the wf is only triggered once for each survey and not each question.

Thanks in advance,

Dan

[Harish Murikina]

May i know when the workflow can start?

[Daniel Voutt]

currently I am using a condition on the WF to look at the "Response" field and when it equals "Very Dissatisfied" it will trigger.

[Harish Murikina]

instead of that trigger workflow only once that is survey state changed to "Completed"

once it gets completed get answers for each question. If you find any one answer is very dissatisfied then do your functionality

[Daniel Voutt]

Would you do this within the properties of the workflow or would you use a business rule?   I can't see the survey state field as an option within the wf definition...