Resolved! Request method field on Catalog Item form (sc_cat_item.request_method)
What does sc_cat_item.request_method do?
Forum Posts
@ someone in ATF
Is it possible in ATF to @ someone in a ticket and validate the outbound email sent
Resolved! Report to show updates by someone other than the Assigned To and System
Hello all,I used to have a report at a different company that would show the Assigned To all ticket updates made by someone other than themselves or system, so they'd know an update arrived and needs to be reviewed. I've tried multiple ways but canno...
Resolved! SOW - create new change request
Hello, I have the following task:In SOW, I click on the create a new change request and when the form opens, it is automatically in the Overview "tab". The task is to change that to details.How is this possible? Thank you,Elena
Based on conditions I need to set varaiable in a different catalog task
Hi,i have a variable site code it should be populate in the task 1 when condition met I have another virable like new location if we select new location then only site code need to populate.based on this two other catalog task in that if it is new lo...
Inbound Email action
Hello Everyone,Need some help I have an requirement to create a inbound email action to update and alm_hardware record for which ib have written the scipt and its working fineISSUE - Sometimes its working and soemtimes its not working , i tried to ch...
How to add service catalog wizard to the service portal
How to add service catalog wizard to the service portal ? I have gone through service now docs but there is no information about how to configure it but there is no information how to add it to service portal? Do anyone have any idea on this how to a...
Resolved! On-Call Scheduling Shift Rotation
Greetings, I am currently in the process of setting up an "After Hours" On-Call rotation for a group and have been unable to configure the shift to rotate at the correct time. The shift has been setup so that there is someone On-Call from 5pm to 8am...
Personio Offboarding: How to extract data from nested “href” links in objects
Hi Community,I’d like to ask for your advice. I need to build an offboarding process via Personio. So far, I’ve already set up a Catalog Item, a Flow, a Data Source, an Action, a Transform Map (oBefore Script for creating CartJS and extracting such d...
How to Disable SLA for Cases Under Specific Category
Hi ServiceNow Community,I’m working on configuring SLAs for our instance and have a specific requirement. We have an assignment group named "Cloud Success" with a fixed category called "CS Team" for all cases assigned to this group. We want to ensure...
Uploading plugin to an on-prem environment
Hi All,My instance is in an on-prem environment.I want to use the jira-spoke plugin, so I'm using this site to download ithttps://store.servicenow.com/sn_appstore_store.do#!/store/application/4fab4673db1893009a985404ce961942/4.0.2?referer=%2Fstore%2F...
Real-time record tracking
Hello everyone! How do I view everything that's running in a real-time log? (BR, flow, action). I remember a function that I could track in real time, but I can't remember the path. Thank you all.
Error - Flow Execution is cancelled upon receiving request
Hi Everyone, I'm getting an below error in Flow Designer in particular stage. I just tried the multiple ways, but it's not resolved. Can you please help me on this? It would be very helpful.Error: Flow Execution is cancelled upon receiving request. R...
Resolved! Can I move (Order) Quick Links in the Employee Service Center Portal?
Hello, I created a new Quick Link which now appears 3rd but I would like to move it up to the 1st position. I don't see any option to use ORDER to re-arrange how they render. ______
Resolved! Why is a notification still being triggered when conditions are not met?
We have built a notification to send when a Change is rejected. The requirement was for this to differ from other approval notifications. We have this notification sending, but the generic is still firing even though we have updated the conditions ...
