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Forum Posts

Enabling Debugging for a field

Anyone know how to "watch" a field to find out how it is being turned to ReadOnly?  I have tried the session debugger and I can only select "Entire session".  if I do that, then my ServiceNow session just crashes and I do not get any useful data.

lonesoac01 by Giga Guru
  • 813 Views
  • 1 replies
  • 0 helpfuls

Container split in not working in service portal?

Hi All,      Container split is not working in service portal.created varibel set with container start ,end  and split,it is working fine from catalog side.But when i open same catalog from service portal side,it is not working(not getting splitted)....

sam332 by Kilo Contributor
  • 11691 Views
  • 14 replies
  • 29 helpfuls

Problem management State transition issue

When I create a new Problem with the admin role, it is created successfully and moves through all the Problem Management lifecycle states without any issues.However, when I use the Problem Admin, Problem Coordinator, or any other Problem Management r...

sumit_p by Tera Contributor
  • 1295 Views
  • 7 replies
  • 1 helpfuls

Resolved! restrict user access in list view

Use Case:Incidents are Resolved by both Users and Monitoring Tool (sys_user Name of Tool: zenduty.automation).In most of the times Incident Category is incorrectly selected during creation.So what we want to achieve is, when the Incident is resolved ...

jesseisaac by Tera Contributor
  • 793 Views
  • 3 replies
  • 0 helpfuls

How to remove Rca from the popup view

  Hello All,When clicked on Created problem task(inside problem record) ui action on Sow it pops up with a modal i want to remove the rca option from there .How this can be done  @Ankur Bawiskar any suggestions? 

problem-task.png

Resolved! Rename assignment group in AD

Good afternoon  We have bunch of assignment groups in AD ( Active directory) and we set LDAP sync. Whenever I rename an assignment group.. in servicenow now another record/group is  created, and the old group still exists. I check the transform maps....

samirmeroua by Tera Contributor
  • 740 Views
  • 2 replies
  • 0 helpfuls

database view on pm_project and sys_audit

I am trying to create a database view with pm_project and sys_audit and cannot get it to working. Tried to put this in the where clasue on sys_audit table in the view but not working.  sysa_documentkey=proj_sys_idAny idea how to get this working?    

samadam by Mega Sage
  • 585 Views
  • 2 replies
  • 0 helpfuls

Unable to save records in custom table

Hi, I have created a app in studio using global and in that app i have created a custom table and extents 'change request'. But when i created a new record and submit the records, the record is saving in parent table i.e., change request. Can anyone ...

hari_mahesh by Tera Contributor
  • 1316 Views
  • 6 replies
  • 1 helpfuls

variables revert in tasks

Hi All, i created a catalogue item with variables. Nothing fancy.It has few client scripts and ui policies. It also has a workflow supporting it.The issue is that the variables can be modified in the RITM but when i modify them in the catalogue task ...

El Cuchi by Tera Guru
  • 661 Views
  • 1 replies
  • 0 helpfuls

How to know deleted records

Hi Community, As per the client’s requirement, we have disabled several groups and removed the associated users from those groups. I now need to review the records of the users who were removed. Could you please advise on how to check the history for...

tulasi8 by Tera Contributor
  • 1727 Views
  • 11 replies
  • 0 helpfuls