We are trying to convert a Workflow to a Flow Design. The Workflow approves at the sc_request level. Depending on the department and the Requested For’s position in the organization there may be several tiers of approval.The problem is the Request a...
I have a client who would like knowledge articles to still appear in search results even if the Valid To date is in the past. Is this possible?
Hi All,I want to configure below in workspaces, I have created the workspace experience for scoped app using app engine studio1) In platform view the form sections shows side by side, in workspace it shows vertically. Can we do same in workspace as p...
basically, we would like to check if there is a way we can have this graphs in range for this ex: 1-2 3-5 6-9 more than 9 etc or similar something like this when you do group by Opened (or Created field)
In my organization we are using Employees Center portal as the main IT service portal. On the portal home page, I have “Recent and Popular” item widget which is OOTB. But recently I'm noticing that this widget is showing catalog items from other port...
Hi All, Is it possible to change a variable value after request has been raised and currently in 'requested for approval ' state and a few groups are already approved the request ? Thank You
i've got a need to trigger a flow from either the CMDB_CI_APPL form, or from a catalog item form, but preferably the first. Basically, we want to trigger an approval flow that goes to the department head assigned to a department that an application ...
Hi , The user is not receiving email notifications when an email is triggered. Upon checking the logs, the email state is showing as "ignored" and the type is displayed as "send ignored" (refer to the attached screenshot for reference). Requesting yo...
Tell me about ITSM, ITOM and ITBM?
Hi Team, Here, I am sharing the widget code including HTML,Client and Server script. I am not able to create a record in a scoped table, when click on submit button.Please find below the widget configuration and its pictorial repressentation. Body ...
Hello, we have a business requirement to add 5 security-related questions to the CHG form, similar to the 'Planning' tab but they would like a new tab called 'Security' that would house these 5 questions. Obviously, this would be very easy to do whil...
Hi! I have a question: From a support perspective, is it possible in servicenow to have troubleshooting in the form of responding to questions and having various options in the form of dropdown menus? Like a troubleshooting flow.Not as a knowledge ar...
If we receive a RITM from a customer, is there a way to create a Change Request directly from that RITM?
Hi @all, Can someone please help me on the below error, i have used PowerShell step in the integration hub to run the PowerShell code via mid server while executing i am facing this error. Exception calling "ShouldContinue" with "2" argument(s): "Win...
Hi Community, I wanted to share an interesting use case I recently worked on involving parallel approvals in ServiceNow, where the number of approval groups is dynamic and determined at runtime. Business Context In many processes—like Change Manageme...
