ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Unable to change the state in Integration

We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to ad...

rajibosss11 by Tera Contributor
  • 813 Views
  • 5 replies
  • 0 helpfuls

How transfert item build with item designer in catalog builder?

HiWith the dépréciation of item designer, I have to prepare my teams to use catalog builder.We have Manu catalogs , and many items with custom approbation and tasks include in workflow.I have try the fixe script provide by servicenow to migrate item ...

Riana78 by Kilo Contributor
  • 712 Views
  • 2 replies
  • 0 helpfuls

Resolved! The Google reCAPTCHA Dilemma

The Google reCAPTCHA Dilemma In my journey of trying to implement Google reCAPTCHA into a public catalog item I've come across several attempts (forum and blog posts, examples) on how to achieve such task. Each posts, listed below, looks promising bu...

AJ27_0-1672094350584.png
TStark by Kilo Sage
  • 5624 Views
  • 10 replies
  • 5 helpfuls

On-Call Scheduling triggering workflow on priority change

We have recently started using On-Call scheduling to manage our High and Critical Incidents and tasks. We have a trigger rule that works to auto assign for all groups (assignment group is dynamic oncall groups) using the Oncall Assign workflow. Howev...

Duplicate user's associate tasks to merge

Hi All, We have observed that there are duplicate user records (sometimes more than three) with the same name in the system. However, only one of these users has a valid User ID, while the others do not.When opening a user's profile, we can see relat...

Swati k1 by Tera Contributor
  • 408 Views
  • 1 replies
  • 0 helpfuls

Trigger Approval Notification on state changes

Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...

Notifications not visible under related list notification tab

I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...

akashlandge_0-1758804007159.png
akashlandge by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls

incident aging report for 15-60, 60-120 and 120+ days

HI Team, i used below filter for  15-60, 60-120 and 120+ daysactive=true^state!=6^sys_created_onRELATIVELT@dayofweek@ago@14 with above filter count is 6589and for  15-60active=true^sys_created_onRELATIVELT@dayofweek@ago@14^state!=6^sys_created_onRELA...

vamshi2 by Tera Contributor
  • 560 Views
  • 6 replies
  • 0 helpfuls

Resolved! Changing Field Style for Problem Tasks if due date is passed

I'm trying to change the font color of the due dates in the list view of PTASKS if the due date is past, but no matter what I try it doesn't seem to work. Here's what I have now: Table: Problem Task [problem_task] Field Name: Due date Value: javascri...

Joe Taylor by Giga Guru
  • 4354 Views
  • 22 replies
  • 2 helpfuls