Set Template for Compose Feature inside Service Operations Workspace
I need to set the default client template for the Compose Feature in SOW. I have the new template with our branding but I can't figure out how to be the default template?
Forum Posts
Setting up On Call Shift Rotation Start Time 9AM on MONDAY ?
HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...
How to auto populate choice option in UI page so that I don't write all options manually in html.
Hi I am creating a UI page which has a dropdown to Select state. Now i actually have around 35 choices and i don't want to write them up in html manually incase some option is made inactive in future.Is there another way to somehow auto-populate them...
Resolved! Issue with Survey Assessment Layout
Hi. I am facing an issue with the survey assessment in ServiceNow. Currently, the smiley icons used for rating responses are not displayed in a single line. This is affecting overall look and usability of the survey. Please help me with this.
Resolved! How to create "choice" field on "UI PAGE"
Hi all, I have created a UI PAGE and i need to create one choice field with four options. How to create choice field. I have created reference field and string field but i am stuck to create a choice field with options. plese find my script <...
AzureAD Entra integration not adding license in flow
We have an AzureAD Connection using Entra Spoke. We have successfully connected and created a subflow that looks up user, looks up a subscribed SKU and tries to assign user to the licence. This works fine in DEV but moving to test we get the below er...
Flow Error – Exchange Online/ PowerShell Script Execution Failed / Token Error
Hi All,I am facing an issue in a ServiceNow Flow while performing actions on Exchange Online in checking mailbox size, The flow consistently fails when trying to execute with the below errors. Also attached the error file.Here are the details:• Erro...
Regarding chat blinking icon style configuration
Hello, I have a chat blinking icon style configured on Number field on Task table (which we don't want to modify as its linked to many other things in our instance).Its value is like: It's visible only to the assigned to user of the record when the r...
How do I set the Default Service Catalog?
Service Catalog for Itil users does not display the correct service catalog. How do I change that?
Resolved! Customer Visible Notes - Not feeding into SCTASKs
With regards to RITMs and SCTASKS and the Additional Comments End users have the ability to update RITM from the User Portal to add any comments, but as far as I am aware these Additional Comments do not feed into the SCTASK, which I find a bit odd ...
eBonding Between Two ServiceNow Instances
Building Connection Between the Instances Navigate to System Web Services > Outbound > REST Message in your source instance.Create a new REST Message and set the Endpoint to the target instance base URL (e.g., https://XXXXXXX.service-now.com).This is...
Use a record producer to help a user decide what kind of ticket they need to submit.
We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...
onchange caller autopapulate caller manager email and caller magagermobile number
function onChange(control, oldValue, newValue, isLoading) {if (isLoading) return;// If caller is cleared → clear manager fieldsif (!newValue) {g_form.clearValue('u_manage_email');g_form.clearValue('u_manager_mobile_number');return;}// Fetch Caller re...
Resolved! Regarding Sending emails and Notifications
When I send notifications or emails I can't see them in the activity stream of that incident record. Because, the state of email in email logs is send/ready. When I manually change it to sent then it appears in the activity stream of that incident re...
Resolved! why we need to convert it into to string by toStringMethod() without to string its value are not get
var scriptIncludeMultiRecord = Class.create();scriptIncludeMultiRecord.prototype = Object.extendsObject(AbstractAjaxProcessor, {multiRecord:function(){ var arr=[]; var gr=new GlideRecord('incident'); var user=this.getParameter('sysparm_user'...
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