Hello Community, We have ITSM pro and MS Outlook (M365) in our org. We are looking at the option to create an incident or service request from an outlook email where user can select the email on Outlook and at a click on a button log a ticket in Serv...
Hello , I have a requirement in which on compose email window, user should be able to select the template. When user selects the template that template will be applied to his email. For this we are using the oob functionality of servicenow that enab...
Hello Experts, We have a requirement to upload the bulk attachments into ServiceNow to the records. Attachment name is same as ticket number. All of them are stored in local file system. Is there any easy way we can connect to local file system and d...
Hello Community,I’ve created a custom case type and successfully mapped it in Manage Case Types by selecting the appropriate Table and Category.However, when I try to insert a new record with the same table but a different (custom) category, I encoun...
I created an update set and trying to migrate to test instance. I am getting that the following table not found mb_dashboard_stats. This is a system table created. I want this table to be implemented in test instance. But this table mb_dashboard_stat...
Hi Everyone, We are in the Yokohama Version. We are having the catalog items and those are visible in the English Version in the ESC portal category page. And when we switched to the German Language some of the catalog item are not visible and showin...
Hi All,I am having a rest api call in a flow action for a catalog item flow and a catalog task is getting created if the Error code is 400 in the flow. How to show the response body & the error message in the catalog task worknotes. Can anyone please...
There is a reference field "Name" in my catalog which is referencing to a Custom table, and its value is being displayed on the basis of selection of other variable which is choice field. For Non-Admin users it's showing NO MATCH FOUND on Portal view...
Hello all, I want to grant an API account permission to read the data from the awa_queue table. I am seeing a lot of *.fieldName records on the ACLs for this table. I look at a sample ACL and I must be missing something really simple to adjust ...
What is the purpose of approver_user role?is this role required if any approver need to approve the request through email option ?what is the other impact if we didnt use approver_user role for approver ?I assume this required only if the request nee...
Hi, I want to create the report on purchase order line(s2p workspace), where I need to show with table of total line amount and percentage for each supplier. I think this is not possible using normal reporting available in servicenow, I need to creat...
Hello,When I created a request from the service portal, the request is saved in the "Requested Item" table and i display the variables entered like below:How can i export all this variables to external systems ?I use "System Export Set" module :But, ...
I have a report running on the Task table trying to show a holistic view of tickets (i.e., INC, CHG, PRJTASK, etc.) that are non-closed and assigned to a particular group. This report is broken down by assignee. What we find is that some INC ticket...
Hi team,In the catalog item, I have an MRVS variable set that includes a variable called engagement partner. Outside of this set, there is another variable of type list collector. After submitting the item, I am able to print the engagement partner f...
Hi All, I have created response and resolution sla based on our requirement herestart condition for my response SLA when state is in pending and stop condition is state is in work in progress,& as per the req pause condition for my resolution SLA is ...
