Resolved! How to add a link to a Change Request in an Incident ticket
Is there a way to add a link to the related Change Request ticket when viewing an Incident ticket in the Employee Center?
Forum Posts
display approved groups and rejected groups in notification
One record went approval on particular state to some groups(like A,B,C and D)- in the group any one can approveA- approvedB- approvedC-rejectedD-rejectedif any thing rejected found in the approval it went previous statenotification Sent "As rejectedA...
Report Needed
I’m new to ServiceNow and I’m looking for help on generating a report to identifying which assignment groups existed and are enabled, and comparing that to the assignment groups that are actively being used. any help will be gladly appreciated. Antho...
Resolved! using scripted REST API if i provide RITM number I need to populate the fields and Variables,
using scripted REST API if i provide RITM number I need to populate the fields and Variables,all the varibles andlabel name and Value need to display.
Translation in UI page
The following is a code snippet from a ui page, how to I modify the code to make the texts translatable. for eg: the text: "On Hold Reason" or its choices below. ${} is not working btw. <div> <label for="textarea" id="selectOptions">On Hol...
Incident Management
I have a question regarding the Service Catalog and Incident Management configuration.Currently, we manage our services in the ServiceNow Service Catalog. I need to create a new service that will initially be used only by Infrastructure and Applicati...
RITM and SCTASK Request Information fields not showing fields as mandatory
Hello,I have Catalog UI Policies that set certain fields to mandatory, However when the request is submitted and a RITM or SCTASK is created those fields are not showing as mandatory, the asterisk is missing. The asterisk does show in the catalog ite...
Resolved! form layout service operations workspace
hi all, i hope this email finds you all well.i am trying to start transitioning from normal forms to service operations workspace but i find some difficulties customizing forms.SCTASK form. i am trying to add the work notes/additional comments/activi...
ITSM and Continual Improvement Management
Question in reference to Continual Improvement Management (CIM) and Creating a New Initiative or a new Coaching Assessment. After installing CIM on ITSM Professional Instance along with Performance Analytics Content Packs for ITSM, we have come acros...
SLA definition: Breach Time / Planned_end _time MATH
TeamHow is Breach time (Planned_end_time) calculated?according to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959643Breach Time = Original Breach Time + Business pause durationOK.. but lets look at the photo - and the math...
Resolved! The resolution and response sla is showing no matching sla in Service operation workspace
Hello All,I have resolution and response sla's attached but sdtill the sla & timing card on sow is not showing timeOut of box it shows the time left actually but for my resolution and response sla's are not showing it shows no matching sla.But when i...
Resolved! When INC is created, which OOTB Business Rule auto-populates assgnmnt group base on CI Support Group
When an incident is being created, is there an OOTB Business Rule that auto-populates the "Assignment Group" tab, based on the Support Group of the CI? In our org, service offering is mandatory when an incident is being created for the first time. I ...
How to track all scripts , Ui Actions , Ui plicies when I click Save in sc_task SOW form?
Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...
Pause Duration for SLA's
Hi Team, We have a requirement that we need to have a field which will calculate the Business Pause Duration of SLA excluding the time between Resolved to Closed. Can we achieve this or do we have anything in OOBThanks and Regards,Akhil
After posting the worknotes they are still on the worknotes field Custom Declarative action
Hello All,I have created one delarative action called Resume and when we click on it it should open a popup with worknotes field as mandatory field.everything is working fine all the things.One glitch here when i cliekd on resume and provided worknot...
