Creating a follow-up process for survey responses

[Daniel Voutt]

Hi,

We want to introduce a process to ensure that we follow-up on any negative responses to surveys.

I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is registered from each question and ideally I only want it to trigger once per completed survey.

Does anyone have any ideas on how to update the code to ensure the wf is only triggered once for each survey and not each question.

Thanks in advance,

Dan

[ryadavalli]

Hi,

we are also trying to do some follow up when survey Reponses have been unsatisfactory . Could you please explain in detail how this could be achieved ?

And once a survey is taken, I donot see any records on task_survey table as mentioned in the post.

Thanks,

[Harish Murikina]

Hi Ravali,

                    Check the property glide.task.survey_days_wait

[Ylli Kastrati]

Hey @Harish Murikina I don't have this table available, which Plug-in do I need to activate to have this available? One of my customers is trying to have something like this in place: https://berkeley.service-now.com/kb_view.do?sys_kb_id=8e15e63a1bdce1d03411c918624bcbd2

but I cannot find this table or the one you mentioned. Any ideas?

[ryadavalli]

Hi,

we are also trying to do some follow up when survey Reponses have been unsatisfactory . Could you please explain in detail how