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‎03-23-2015 06:04 AM
Hi,
We want to introduce a process to ensure that we follow-up on any negative responses to surveys.
I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is registered from each question and ideally I only want it to trigger once per completed survey.
Does anyone have any ideas on how to update the code to ensure the wf is only triggered once for each survey and not each question.
Thanks in advance,
Dan
Solved! Go to Solution.

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‎03-23-2015 06:33 AM
if you open the table "task_survey" you can see state field. you have to write workflow on this table
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‎06-22-2015 09:45 AM
Hi,
we are also trying to do some follow up when survey Reponses have been unsatisfactory . Could you please explain in detail how this could be achieved ?
And once a survey is taken, I donot see any records on task_survey table as mentioned in the post.
Thanks,

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‎07-06-2015 03:59 AM
Hi Ravali,
Check the property glide.task.survey_days_wait
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‎06-30-2015 08:01 AM
Hi,
we are also trying to do some follow up when survey Reponses have been unsatisfactory . Could you please explain in detail how