Creating Assignment Groups

[Gee1]

We are transitioning over to SN from Cherwell. In Cherwell we have teams which are the equivalent of assignment groups in SN, Does it make sense to just do a lift and shift of our team names in Cherwell over to SN. For many reasons, our service desk is familiar with the names already, ticket management would be easier, etc, We have enough on our plate with just shifting over to a new tool, don't want to complicate matters.

Looking for someone to help with, providing guiding principles behind creating assignment group name, should I use geographic location, department, area, etc to help design the prefix for the group names or should it simply be department, then support team? Some examples below:

ATS-Support - Academic Analytics & Tech

COMM-Integrated Media - Strategic Comm - Integ Media

What works best, what are the advantages/disadvantages of utilizing the old Cherwell names or starting from scratch. Does this tie in at all with Subcategory/category/services?

Appreciate your help.

[ScarlettZ]

A direct lift-and-shift approach minimizes disruption to ticket management workflows, allowing your team to focus on mastering the new tool without added complexity. For expert guidance on streamlining your processes, reach out to us—according to Book Writing Company https://londonbookpublishing.co.uk/book-writing-service