Creating multiple Request Items based on number selected

[dave_m13]

Hi

I have a UI Action that creates an event, script action then calls a script include to add a Catalog item and fill in various variables then places the order to create 1 Request and 1 Request Item automatically. This is all fine and works as it should.

I'm struggling with the following - On the UI Action table there is a quantity field, if this quantity is say 5, I want it to create 5 RITMS for the same catalog item, same field data and variables. Ideally they would sit under the 1 Request, however it could be that we have 5 separate requests with 1 RITM under each, this is how it's done currently but manually using the order guide.

Has anyone done anything similar or have an hints how I may achieve this.

Thanks
Dave

[adiddigi]

Refer to this URL: https://wiki.servicenow.com/index.php?title=Service_Catalog_Script_API

Now, I'm not sure of the code that you are using in the Script Include, but to create a Request item properly you should first create a cart, add items to cart and submit the cart which creates corresponding request and requested items. The cart will be translated to a request and the cart items you add to this cart will become requested items.

Here is the code :

var cart = new Cart();
 var item = cart.addItem('e46305bdc0a8010a00645e608031eb0f');
 cart.setVariable(item, 'os', 'Linux Red Hat');
 var rc = cart.placeOrder();
 gs.addInfoMessage(rc.number);

Step1 : Creates a Cart programatically.
Step2 : Adds an item(Catalog Item) with sys_id as e4....0f
Step3: Sets a variable on the item you just created.
Step4: Orders the Cart, Which will be created into a requested item and a corresponsing request.

Now the scenario where you will have to add more requested items to a single request:

var cart = new Cart();
 var item = cart.addItem('e46305bdc0a8010a00645e608031eb0f');
 cart.setVariable(item, 'os', 'Linux Red Hat');
var item2  = cart.addItem('e46305bdc0a8010a00645e608031eb0f');
cart.setVariable('item2','os','Windows Server');
 var rc = cart.placeOrder();
 gs.addInfoMessage(rc.number);

will create a new item(item2) under the same cart and hence under the same request. You now have two requested items one with os RedHat and the other a Windows Server and one request for both.

Let me know if you need anything else.

[Ayush Sharma2]

Hi , 

I am trying to use this code but its not working for me 

i am using it in the Run script of the workflow

Please tell me the mistake i am doing over here

Do i have to pass the backend value of the group name of the question name ??

Please help

[dave_m13]

Thanks Abhiram, yes this is the code I'm using.

Only issue I have with this, is that quantity could be anything 40, 50 or more.

Also I have 26 variables.

Thanks
David

[adiddigi]

var cart = new Cart();
while(i < 50){

var item2  = cart.addItem('e46305bdc0a8010a00645e608031eb0f');
cart.setVariable('item2','os','Windows Server');
cart.setVariable('item2','port','80');
cart.setVariable('item2','disksize','300');
... all 50 variables
i++
}

 var rc = cart.placeOrder();
 gs.addInfoMessage(rc.number);