Custom Button Label 'Send' vs. OOB 'Submit'—Compliance and Client Requirement Inquiry

[Khalid9030]

Hello,

In our scoped application, we have created a "Send" button that functions the same as the "Submit" button. For the "Send" button, I have used the action name "sysverb_insert" and overridden the default OOB (out-of-box) "Submit" button, which is working as expected. However, according to the knowledge article linked below, the names of custom buttons should match the names of the OOB buttons. Despite this, our client requires that the button should be labeled "Send" instead of "Submit." Is there any issue with using this?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692665

[Slava Savitsky · Accepted solution]

I don't see any reason why you cannot use a different label. Also, in the KB article you are referring to, I cannot see any indication that you should use the exact same label. It only requires that action name be the same, which is true in your case because you are using "sysverb_insert" for that.