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‎05-17-2017 07:15 AM
Attempting a new thread for this question. We needed to extend the sc_req_item table, which is done and most everything is working as needed. However, we're having issues with the variables not saving changes. The formatter is set up properly and shows the variables for the current required item (custom table name) and their appropriate values. When changes are made from the required item and saved, when the required item refreshes the changes are not reflected/are never saved.
Solved! Go to Solution.
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‎06-30-2017 10:17 AM
After speaking with ServiceNow, we approached this solution differently. We kept the records on the sc_req_item table, instead of extending it. Then we added a field called "partitions" that has two values, one of which is default (so showing whatever view they have access to) and position_bundle, which triggers a view rule that forces them into the PositionBundle view. On the new record types, we set partition to "position_bundle" so that the view rules run.
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‎01-23-2019 03:10 PM
If I recall correctly, it was basically "that table shouldn't be extended".
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‎03-14-2019 03:14 PM
Thank You !!
