Customer facing materials or links explaining ITSM vs ITSM Pro

Diana Lewis1 · ‎07-16-2019

Are there any customer facing materials explaining what is included in ITSM vs ITSM Pro? Someone asked if see Service Portfolio Management and Vendor management are part of ITSM Standard or Pro. I couldn't find any documentation on that. My only thought was to go back to the SABA course for the licensing model. It would be nice if there were a web page we could provide or a one pager.

Waleska · ‎07-16-2019

I used https://www.servicenow.com/products/it-service-management.html and clicked on "Packages" to see the main differences between ITSM and ITSM Professional.

I also have my own personal instance (via developer.servicenow.com) and use that to see what is all included for each application.

View solution in original post

Diana Lewis1 · ‎07-16-2019

Argh. Thanks, Waleska.

Diana Lewis1 · ‎02-23-2020

Thanks!

Miguel Donayre · ‎02-20-2020

You can go here as well - https://www.servicenow.com/products/itsm.html#getstarted

Ankit K · ‎04-22-2020

Hopefully this blogs helps as well in understanding the evolution from ITSM core to ITSM PRO

https://community.servicenow.com/community?id=community_blog&sys_id=33e24880db5bc850d58ea345ca96190d...