Send notification when approval is rejected

[sriram35]

Hi,

I have a variable called a credit card. The variable type is a checkbox. If the user checks then it will go to approval. If approver Rejects then I want to trigger a notification to the user who is raised that request.

I am creating Notification under the notification module.

Table: Approval

condition:

state: Rejected

source table: sc_cat_item.

hear where can I put my variable 'credit card'. 

Please help me.

[Ankur Bawiskar]

Hi,

sending the approval email must be handled using the workflow on the RITM table?

out of the box approval rejected notification exists on the Approval table; why to have new one?

https://instanceName.service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=b2c45bcfc611227100d9025488a0cb3b%26sysparm_view=advanced

Regards
Ankur

[Harish Vaibhare]

Hi Sriram,

you can achieve this using workflow.

in workflow give the condition in >> If activity >> credit card == true.

>> add approval activity to "yes" of IF activity >> select user in approval.

>> attach Notification activity to the rejected end of approval activity

>> select requested for in user/field of notification activity. 

Kindly mark helpful and correct if it works.

Thanks.

[Gaurav Shirsat]

Hi sriram

you have to perform this activity using a Workflow.

Application Navigator>Workflow Editor>New>add Details>u will get begin and end directly there.>

apply your condition>Action Rejected.

After Begin select the option of Approval Activity form Core Activity.

apply condition

then select Notification>add to_-->Participant

Note:-here you have 2 options.

only for email:select event

email+sms:-select notification

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat