Data retention period

[magnum]

Hello there. Not sure if this is the right forum to ask the question but does anyone know what ServiceNow's data retention period is? Any insight would be greatly appreciated.

[Pradeep Sharma]

Hi Glenn,

This link might be useful.

http://www.servicenow.com/content/dam/servicenow/documents/whitepapers/wp-advanced-high-availabilty-...

[twright5]

Did you ever get an answer to this?

[Mike Malcangio]

Hi Glenn,

I guess it depends on the context -- how long does data stay in your customer instance? How long do we retain data if you're no longer a customer? What is ServiceNow's data retention policy (internally)?

If you're asking about in your instance - we don't set a data retention policy on your instance. The data can live there as long as long as you're a customer of ServiceNow (backups are kept for short period after the termination of the contract if you were to cancel your subscription). We do have customer's that pull data out of the primary tables (for a variety of reasons) and use our data archiving feature. In that case the data is still in your instance it's just moved out of the primary table.

More on Data Archiving:

http://wiki.servicenow.com/index.php?title=Archiving_Data

Hope that helps,

[Oscar Lopez]

here is the specification:

"

As a ServiceNow customer, you are always the data owner and controller for information you store in a ServiceNow instance. You decide what information is to be stored, how it is to be used, and how long it is retained.

We do not delete or modify your data and only process data in accordance with our contractual obligations and your configuration of your instance(s). We keep 28 days of backup. When you delete data from your ServiceNow instance, the deletion will take 28 days to be cycled out of a backup of that instance.

"

Data Retention