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Data Retention

As a ServiceNow customer, you are always the data owner and controller for information you store in a ServiceNow instance. You decide what information is to be stored, how it is to be used, and how long it is retained.

We do not delete or modify your data and only process data in accordance with our contractual obligations and your configuration of your instance(s). We keep 28 days of backup. When you delete data from your ServiceNow instance, the deletion will take 28 days to be cycled out of a backup of that instance.