Database and the difference between ITSM and ESM?

[John242]

Hello,

Can someone tell me what type of database ServiceNow use and what are the differences between ITSM and ESM? 

[Prasad Dhumal · Accepted solution]

Hi John

ServiceNow uses MySQL database (v5.x) and ServiceNow platform is built on a relational database

ITSM

IT Service Management (ITSM) refers to the activities organizations perform to develop, coordinate, deliver and control IT services that their employees and customers use. This includes all the processes needed to deploy these services and manage them long-term, enabling end-to-end oversight of key applications and data stores.

ESM

Enterprise Service Management (ESM) takes the core principles, processes and tools of ITSM and applies them to other departments within an organization, including HR, marketing and customer service. The growing presence of ESM strategies speak to the evolution of IT’s role in modern workplaces, and how technology is reshaping how employees across business units deliver value to customers.

Please follow below trails to understand more about ITSM and ESM

Enterprise Service Management - ESM vs ITSM in practice - (sunrisesoftware.com)