Date should capture when the incident is resolved

manisha3014 · ‎07-11-2017

Hi All....on incident form i have to create a new field called "Last Resolved' on the Incident page which should capture the date when the Incident was last marked as resolved. Please help me in this.

Harsh Vardhan · ‎07-11-2017

Hi Manisha,

one quick question.

why do you need to capture the date in your last resolved field.

there is OOTB field "closed" you can use that field also to update the exact resolved time of your incident.

just you need to mention the condition in business rule.

current.closed_at = gs.nowDateTime();

below screenshot for your Resolved At field.

View solution in original post

Harsh Vardhan · ‎07-11-2017

check the script below.

gs.print(gs.now());

gs.print(gs.nowDateTime());

hope it will help you

manisha3014 · ‎07-11-2017

Thank you sooo muchhhhh....it worked for me..Thank you so much Harsha Vardhan

manisha3014 · ‎07-11-2017

Hi Harsha Vardhan,

I have one more requirement Can you please help with this even..Please..There is a field called "Attachment" Which should capture all the number of attachments. on the incident form. Can you pls help me

Harsh Vardhan · ‎07-11-2017

i can try . tell me what's your exact requirement

manisha3014 · ‎07-11-2017

in incident form there is a field "Attachment" Which should capture all the number of attachments (count). on that incident form.