Flow designer issue on one service request
Hi All, While opening the one of service request flow getting error" Content not found :Your flow cannot be found. Flow sys_id:" , please suggest how to resolve this issue in servicenow. Thanks.
Forum Posts
Resolved! Email Client Template HTML body customization
Hi all,I'm currently configuring the Email Client Template, for the body I'm using HTML to create a table (attached)Here's the source code preview: Is there any way to customize some parts in the HTML like the 'Incident Number' or 'Customer name/cont...
Resolved! ServiceNow System Administrator interview questions
Hey All , My Interview Schedule ServiceNow System Administrator Can you tell me some questions for the role, and which admin should I study more so that I can get placed there ? I Have done Incident management , Change management , Problem manageme...
Inbound Action: create new INC if replying to closed INC
Rather than the baseline Inbound Action "Update Incident (BP)" which reopens a Closed Incidents if its replied to with the subject line "please reopen," we'd like any reply to closed incident to result in opening a new incident. I thought I had the i...
Duplicate Emails becasue of the duplicate activity fields for Assigned to
Hello, The issue is we are getting duplicate email notification when we change the assigned to user.We found that there is duplication of field changes in the activity log for this scenario and hence the duplication of notification.We checked all the...
Resolved! How to check which script/flow adds an Additional Comment to a RITM?
There is a particular comment that is added from an unknown source in my RITMs when I use a particular UI Action. I can't find it in any configurations, so I wonder if there still is a way to use something like the good old Field Watcher in order to ...
Resolved! script for Kill schedule jobs running more than 30 mins
Hi All,Can anyone help me to write script for kill the scheduled jobs running more than 30 mins.we have option to manually kill but we need to automate by checking the age > 30 minsThanks in advance
Resolved! How to allow snc_internal users who are on a ticket Watchlists to add comment through Scripting?
Good evening.Last time, I tried the below community answer for this question and it worked.Solved: How to allow snc_internal users who are on a ticke... - ServiceNow CommunityBut right now, we have got one more issue related to this. snc_internal use...
Resolved! Workflow script not working - Service Catalog Form
Good afternoon. I have a requirement on a Catalog Form.When Request type is Modify and Account group is ZTRD, then it should check the below company code: AU, IN, HK, SG company code should assign to APAC SSC SAP MDM ENG Assignment group CN, KR, TW, ...
When a Change Request is completed, the related Incident record should be updated.
When a Change Request is completed, the related Incident record should be updated.If the Change Request fails:If an Incident is already related, it should be updated.If no Incident exists, a new Incident should be created. ...
current.setabortaction not working
(function executeRule(current, previous /*null when async*/) { var x = new GlideRecord('incident'); x.addQuery('parent_incident', current.sys_id); x.query(); if(x.next()){ if(x.state=='7'){ gs.addInfoMessage('This is a c...
Script to get count of incident according to priority and display one latest incident for each priority.
I need a script for below requirement. The script should output the count of incidents for each priority. I was able to achieve this using the below script. var gra = new GlideAggregate('incident'); gra.addAggregate('COUNT', 'priority'); gra.que...
Search functionality on the Service Portal and my order guide
Hello Community, I have an order guide to request access to various applications. Is there a way I can get the Service Portal search functionality to search for the contents inside of the order guide? For example, one of the applications people can r...
Using variables in Standard changes
Hi all, We have a huge list of standard changes in our organization.Some of those standard changes require to receive specific variables to be completed. Let me put some examples:Restart a server requires to specify which is the server to be restarte...
Ebonding Integration by using Flow Designer and REST Message
Hello All, We have a requirement in which we have to integrate two ServiceNow Instances by using Ebonding Integration by using Flow Designer and REST Message. When an Incident is created from the Source instance it should create a Case (CSM) in...