Resolved! attachment copy in change request
Copy change UI Action copping the attachment as well, how can I restrict it, it should not capture attachment.
Forum Posts
Resolved! I have created UI action "Problem" on incident form and made configuration to create problem record when i click on "problem" button now i want to achieve that created problem number should get visible in problem field.
I created BR, after insert/update (function executeRule(current, previous /*null when async*/) {var num = new GlideRecord('problem'); num.addQuery('number',current.parent.number); num.query(); while(num.next()) { num.problem_id = current.number; num...
Resolved! How to autorefresh a widget for each 5seconds?
Hi guys.I am trying to auto refresh the widget for each 5 seconds without refreshing the page. I have tried the following client script,but it works only on page load not refreshing automatically for each 5 seconds. function($scope,$timeout,spUtil)...
Help with Dashboard Reports - How to build this Dashboard requirement?
Hi, I have got a requirement to build a dashboard like this. " when it comes to the buttons (under each of the incident, problem and change) they will need to be clickable and then take you to that specific metrics. "Color is not a mandate thing for...
Users in the group are not able to view reports/Dashboard
Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...
Out of the box ATF Reports and Dashboards
Hi, Are their any Out of the box ATF Reports and Dashboards that can be used to show test metric, test reults. Regards,
Resolved! Add Resolution Code to comments
Hi all, how can we add the resolution code in to the comments, so that the creater can the the resolution code inforation in the comments? Thank you
Resolved! Catalog item date variable.
Hi All,I am working on a requirement.I have 3 catalog variables 'Policy', 'Date' and 'exemption'. 'Policy' refers to a custom table 'abc' which has a column 'end date' and 'name'. 'Date' is a date variable and 'exemption' is a multiple-choice variabl...
Resolved! date variable auto populate
Hi All,I have a date variable 'abc'. I have another 2 variables 'policy' which refers to a custom table xyz and the multiple choice variable 'related to'. The xyz table has integer field 'expiration' and a string field 'name.The requirement is, if th...
how to auto set resolution notes field with particular catalog item variable.
Hi All,I have below requirement I have 1 catalog item called ASK me, in witch there are one variable called HR category with select box type, base on that variable choice resolution notes should be auto populated. kindly let me know how to do that. T...
how to automatic set Yes/No field as no in sc_task table for 1 catalog item
Hi All,I have below requirement... in the related list of sc_task table there are multiple yes/no field. I wanted to mark those field as NO when state is closed. but these is only for 1 catalog item not for global. kindly let me know how to do it. T...
Parse Email subject via flow designer
Is there a way i can use flow designer to parse the email subject? I have a inbound email triggering a flow based on sender and subject. This flow should submit a catalog item with different values from the subject into different variables. the body ...
How to Limit number of characters in a field and how to automatically add numbers as prefix?
Hi everyone, I created a new catalog form with the following fields (refer to screenshot below). I need help with the following as I do not know how to properly execute the following:1. On the Dock# field, we need to limit the character to just 7 dig...
Resolved! Time picker variable type in catalog item
Hi All i want to create a Time picker variable type in catalog form for that i configured widget it's working fine as time picker but i want to set default time as 12:00 AM. Default time was not working please help for this. For HTML template :<div ...
Current.variables not working in the workflow for order guide
Hi All, I have one checkbox filed called ' it_resource' on an order guide and that filed I am using in workflow script, for that i am using' current.variables.it_resource' but it is not working it. I tried to log this value then it is giving me undef...
