Date should capture when the incident is resolved

[manisha3014]

Hi   All....on incident form i have to create a new field called "Last Resolved' on the Incident page which should capture the date when the Incident was last marked as resolved. Please help me in this.

[Siddartha Gudim]

Hi Manisha,

Please create a new business rule (before)

condition -->> current.incident_state == IncidentState.RESOLVED   || current.incident_state == IncidentState.CLOSED

script -->

function onBefore(current, previous) {

    if (current.fieldname.nil())

          current.fieldname= gs.nowDateTime();

}

The above script captures the resolved time when ever the incident is resolved.

and it also takes care of incidents which are directly closed by adding the closed time to resolved field.

Please like or mark correct based on the impact of response.

[manisha3014]

Thank you so much....

[manisha3014]

Thank you so much....

[gangaprathap]

Hi Maneesha,

Just write a business rule(Insert and Update) on that table and select 'advanced' and write the following script.

(function executeRule(current, previous) {

  if(current.state==numofResovedState)                                                                                                      

  {

  current.Fieldname=new GlideDateTime().getDisplayValue();//setting the resoved time to that field

  }

})(current, previous);

And make that field 'read-only' in dictionary option..so that the resolved time field can not be editable.

Pls mark Correct and helpful...If the answer fufills ur need.

Thanks

Gangaprathap Yadav

[manisha3014]

Hi Pratap,

Thank you so much. it worked for me..I need only Date not time. How can i do that one.?