Date should capture when the incident is resolved

manisha3014 · ‎07-11-2017

Hi All....on incident form i have to create a new field called "Last Resolved' on the Incident page which should capture the date when the Incident was last marked as resolved. Please help me in this.

Harsh Vardhan · ‎07-11-2017

Hi Manisha,

one quick question.

why do you need to capture the date in your last resolved field.

there is OOTB field "closed" you can use that field also to update the exact resolved time of your incident.

just you need to mention the condition in business rule.

current.closed_at = gs.nowDateTime();

below screenshot for your Resolved At field.

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manisha3014 · ‎07-11-2017

Hi Pratap

I have one more requirement Can you please help with this even..Please..There is a field called "Attachment" Which should capture all the number of attachments. on the incident form. Can you pls help me