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‎10-18-2016 06:56 AM
Hi Team,
how to debug an incident field to know which all ACL, BR, script..etc is applied to that field?
I have a field called "reqested by" and it is read-only after the ticket is submitted, but not able to find which is making this field read-only.
Checked ACL, BR, UI Actions and client script but not able to find anything.
Regards,
Solved! Go to Solution.
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‎10-19-2016 07:01 AM
refer to this thread for troubleshooting: Cant watch field on form. . Also, I have noticed the watch field doesnt show up sometimes because I have multiple tabs opened.
Another option is to type debug in the navigation menu and turn on "debug business rules" there is one for security which will look at acls and another for ui poilicies. But this doesnt just look at that specific field but all that apply to the current page you are on
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‎10-19-2016 07:01 AM
refer to this thread for troubleshooting: Cant watch field on form. . Also, I have noticed the watch field doesnt show up sometimes because I have multiple tabs opened.
Another option is to type debug in the navigation menu and turn on "debug business rules" there is one for security which will look at acls and another for ui poilicies. But this doesnt just look at that specific field but all that apply to the current page you are on
