Delegation for users with approval_role

[Hamza EL JIRARI]

Hello,

I want to know is there in the "OOB" a way for users with "user_approval" role to delegate their approvals.

ITIL users can do that from their profile in a related list

BR,

Hamza.

[Harish KM]

Hi any user must be able to do that under self service--my profile-- related list--delegates.

[Aman Kumar S]

Hey,

You can follow below SN docs:

Delegate approvals and tasks to another user

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Hamza EL JIRARI]

Hi,

By default when user user access the module "my profile" they see the view "self service", this view does not contain the related list.

I added the related the list on the view and it's ok, it was that simple.

Is there a way from the service portal to do the same thing (to manage the delegations ) ?

BR,

Hamza.

[Aman Kumar S]

Hey @Hamza EL JIRARI 

You can follow below link to set this up in portal

How can I show the delegate option in Service Portal?

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂