Deploy dynamic translator for work notes and additional comments

[Eric DEFAUX]

Hi the community,

I have deployed the Dynamic translator feature on the Short description and Description fields:

I added a new attribute on the dictionary entry for the Short Description and Description field.

When I try to reproduce the same action on the fields Work notes or Additional comments, I don't see this new Dynamic Translation Enabled attributes.

Could you help me please.
Thanks a lot, Eric.

[akshayghanekar]

This works when you do the translation using Microsoft Azure translator. Using IBM Watson it is not working for Journal fields. 

[Eric DEFAUX · Accepted solution]

For your information, I opened an HI ticket.
Here's the answer, you have to upgrade to the Orlando version.

Upon careful analysis of your query, we found that this is the expected behaviour of the release that Dynamic Translation for comments & work notes is a new feature released as part of Orlando release.

You are currently in the NewYork version. I would suggest you upgrade to Orlando to achieve the functionality.

Please find the below Orlando Release notes for the information:
https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/summary/rn-summary-new-features.html
https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/dynamic-translation/concept/dynamic-translation-forms.html