I want to edit the close code field on my change request form if user have only the ITIL role.
Hi Experts I want to edit the close code field on my change request form if user have only the ITIL role and change request state is closed.Thank you.
Forum Posts
Delete data when the user no longer works at the company or anonymize it.
Hello everyone, how can we delete or anonymize the data if an employee leaves the company or makes a request to delete the data. Who has experience here?
Resolved! Hide Dependent Fields with UI Policies
I have a select box field A with choices: x, y, z.When the selected choice for field A is option "x", field B should be enabled and mandatory. Field B is a select box with choices: u, v, w.When the selected choice for field B is option "w", field C s...
I want to send Notification to manager If sctask status not changed for 1 business day
I want to send Notification to manager If sctask status not changed for 1 business day(excluding weekends)for a particular catalog item using flow designer
Filter KB articles on from Knowledge Base in Service Operations Workspace SOW
We are interested in staring to use Service Operations Workspace, SOW, for Alert Management. In Classic UI we have Contextual Search to filter KB articles from a spesific Knowledge Base, but I can't find the similar settings for SOW. Because right no...
How to capture the custom table in update set
HI Team,There is a custom table created in the Dev Instance, but this is captured in random update set and all the updates has been deleted by mistake . I have made few changes on table and captured it in my current update set. applications and modu...
How to trace which scheduled job is updating record
We have one HR case (consinder incident record) which is continuously getting updated from closed/cancelled to work in progress after period of time. and i believe this is causing because of schduled job (it can be using scheduled jobs, workflow, fl...
Resolved! Can we get the related list sysID in Ui action script
I need to get the related list sysid in the Client UI action Script so that based on it I can do my functionality.
Resolved! Alert for confirmation after clicking a button
I have a button called "Cancel Request" on the top right corner of my form. I want to create a alert/confirmation box with Yes and No button to prevent direct cancellation of the form.I want a simple solution with a alert box only and not the UI Page...
What is the difference between INCIDENT and INCIDENT TASK(incident_task) ?
Hello All,I have a question that may seem easy but frankly, I don't know the difference between Incident and Incident Task,When do we create an incident task to an Incident and What is the purpose of the incident task? Thanks in advance.
Resolved! Make a filter default
When I select a reference field, it displays all records active true and false. I have a filter setup called "Active". Is there a way to make this filter default when I click to select a user from my custom table? I have the module to auto select act...
How to execute onload function in g:ui_reference tag
I am working on custom filter on reports using dynamic content block. I wrote below jelly scripts and its working fine. Initially when dashboard is loading, its taking lot of time to populate data in reports as count is huge in the kb_use table and ...
Resolved! Comparing values in two tables
Hello Experts,I have two tables :1: "sys_atf_test" where I have field called "Name" string type.2: "tm_test_case" where I have field called "ATF Test Name" string type.I want to check if there is any common values in both table fields through script ...
The import comments and work notes to ServiceNow.
We try to import comments and work notes to ServiceNow.We did the transform map to load the data to Journal Entry [sys_journal_field] table.one after script, we did insert the sys_audit and update the ticket record.But it was not working until we sav...
Resolved! Populate List based on selected Report (UI Builder - Workspace)
I am using UI Builder to create a Custom Workspace and I am trying to fill the list below with the records from the report at the top.I am very new into UI Builder and Workspaces. I hope someone can point in the right direction to achieve my goal. Th...
