Making servicenow instance server down
Hi, Is there any possibility to make ServiceNow instance server down. I need to check the error code and message when trying to reach through APIs when ServiceNow server is down. TIA
Forum Posts
Requested for and multiple users added manager should be the same else throw error
I have a requirement - when bulk user field is selected - yes ,additional field will be visible called additional users field . The selected additional users manager and requested by should be the same on catalog form. if the manager is not same it s...
Resolved! How to add the icon link in front of the field
I have to add a link icon in front of the priority field for "Problem" table, it could be same as this one:I want to have 2 link icons, this one which is visible and add another one with my own URL. How could I add this icon?
Adding SQL query to workflow
We have a process where requests are raised for termination of users and based on the workflow of that request a couple of tasks get created. One of those tasks is to remove user extensions. However, not all users will have extensions and so the ask ...
Issue with UI Action Button
Hello All , we have an UI Action to cancel the case for one of Our custom form , when we click on this UI Action button it asks to enter cancel comments in the Cancel comments field , after entering if they save the record it is not working and not u...
Need to de active a catalog in all the 3 instance at a time by using flow designer.
Hi Team,if I deactivated the catalog in one instance(dev) it need to reactive in the other two instance(test,prod) with the help of flow designerCan you please any one give the solution for the above one.Thanks in advance feroz.
How to get sys id of a flow triggered from a script of the sys_flow_context table
Hi community, I am triggering a flow(Flow Designer) using a script. Following it creates a record in sys_flow_context. Now, I need the sys_id of this particular record in the sys_flow_context table.The use case is, I would by gliding this record and ...
A catalog item to generate one REQ with multiple RITMs
Now I have a maintain item, and when I click Submit, a REQ request and a RITM request item will be generated. Now the customer needs to generate three request items in one request, how should I do it? I tried to manually generate two more request ite...
UI Action is not working on form
UI Action is not working on the task table where we are doing gliderecord on the change table as the reference field(assessment_instance) and gliderecord on the assessment table as we need to get the data. When I remove the glide record lines then we...
Warning in automated test framework
Resize observer loop completed with undelivered notifications.This error iam getting when I am trying to run Automated test framework.What is the issue?
My Prod instance opening very slow but my Dev and Test instances are working fine
Hi,My Prod instance opening very slow but my Dev and Test instances are working fine. I am not sure why my Prod instance is opening very slow it is taking at least 25 to 40 seconds to open the modules or records/ any thing in the instance level.But ...
GlideRecord Query with UI Macro
Hi All, I'm trying to implement a feature that allows the user to open a group chat with the assignment group members with the click of a button. I'm trying to query the sys_user_grmember table with the assignment group info on the ticket to get th...
Digital portfolio management KPI
Hi community,I am configuring Digital portfolio Management in my PDI. I was trying to add KPI group , but I'm getting the below errorCan anyone guide me to solve this error, I have created New indicator to show the number of closed incidents only, w...
Workflows are not starting for any of the catalog item
Hi All,The OOTB functionality of workflow not working as expected, if the workflow attached to catalog item also it’s not starting as it should work, I think some configurations changed to OOTB workflow functionality, so please some one can help to t...
Additional Comments and Work Notes Blank on Service Portal
We recently upgraded our instances to Vancouver and are now experiencing an issue with communication on the Service Portal. All comments (additional comments and work notes) show up "blank". We can see a comment was added but we can't see what that c...
