I've been using Ansible with a PDI to test creation and manipulation of change_requests. I'm using the servicenow.itsm Ansible collection. https://github.com/ansible-collections/servicenow.itsm While I can set a primary cmdb configuration item (cmdb_...
Hi All, I've searched this forum a lot & was not able to find an additional solution. I am hoping that someone can help me with a code for an onSubmit client script. Originally my task to make the additional comments mandatory based on a change to t...
Hi, I'm Facing a weird situation, where I need to make a list collector variable (which is part of variable set) to read-only in ritm and task. But for some reason I'm not able to make it read-only in RITM. In task I have made it. I have tried using ...
Hi everyone,I have a true/false checkbox on my SCTASK and INC forms. When this checkbox is selected, or set to true, I have a notification configured to send an email to a group of people.However, every time the record is updated, the email notificat...
Hi all!I apologize if this is posted in the incorrect forum.I need to translate some Help Text from a Service Catalog Item's Variables manually (not by "Request Translations" from Maintain Items). I know I need a new record on the TRT table, but I'm...
Hello All! I just chunked a large (~200 steps) Flow Designer workflow down into smaller pieces using subflows. However, I'm having a problem with the subflows. Before it was chunked down (when it was one big workflow) there was a point where it sa...
Hi,I want to create a few email notifications for expiring "valid to" dates of Knowledge Base Articles.How can I do this? I have tried to do this with a simple notification + condition, but it does not work.It seems that I need to create something li...
Hi Team, I have requirement to exclude Saturday and Sunday for normal change Planned start date note: "working days" means Mon-Friday (excluding weekends). We want requesters to at least submit their changes with the following notice. It should apply...
I have a user registration form in that I mentioned email id as my mandatory field. say I am entering the user details with email Id. so for that I wanted to use a client script or glideAjax which will be used for restricting of entering the same ema...
Hi All,I have to write a script for inbound email action if subject contains 3 key words like xyz, abc & pqr then the ticket will assign to the particular group. Can anyone please let me know how to do this ? Thanks
We noticed that all surveys available to a user is shown on the service portal even those that are already expired. Is there a way to hide or disable the expired surveys shown on the surveys page on Service Portal?https://jinstance.service-now.com/sp...
We have a requirement to enable 2 additional languages in our instance Spanish and Slovakian. I can see that in ServiceNow Internationalization, I18N: Spanish Translations is available for installation but the Slovakian Translations is not available....
We have deleted update source by mistake but when we want to restored it i am unable to find it in deleted records even....how can we restore deleted update source instead of creating new one?
Since our deployment of Rome earlier this year and since the upgrade from Workflows to Flow designer, where the Approval co-ordinator functionality has been removed, we are no longer able to add ad-hoc approvals to the flow of any Change model. Has a...
Hi Team,I am trying to connect ServiceNow platform to my React app using REST API. However, I am getting error message.Below is the piece of code for reference:Note: I have tested the API using "Postman" and it is working fine without any issues(Cred...