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Auto populating phone number

Hi folks ,      I have a requirement in catalog item. In that i have 2 variables 1. requested for 2 . phone numberbased on the request below points need to be executed     If user's has only one Phone Numbers, then the Phone Number should be auto pop...

kishorkumar by Tera Contributor
  • 640 Views
  • 2 replies
  • 0 helpfuls

Resolved! Inbound Action - How to update SCTASK with inbound email

I have an inbound email where the ref number on the email is showing as Version Visit Email Address:  sctask12345678@employeeworld.comI need to update the SCTask with the contents of the inbound email but not sure how to do this.Can anyone help pleas...

Community Alums by Community Alums  
  • 602 Views
  • 3 replies
  • 1 helpfuls

Resolved! ServiceNow Tables

Hi Experts , Do we have any doc site available or any link where we can get the relationship beteween all ServiceNow Tables. Manily for ITSM. Thanks & Regards,Luso.

Lusifer1984 by Tera Contributor
  • 1500 Views
  • 2 replies
  • 1 helpfuls

Resolved! change servicenow color

 Hello, could someone help me with the following?I tried to change the background of servicenow (Vancouver Version) but it does not apply any changes, could someone help me find out what is the reason why the instance does not take the color changes?...

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williams2 by Tera Expert
  • 3145 Views
  • 2 replies
  • 2 helpfuls

Resolved! Report on Metric_Instance on alm_asset

Hi,I created a metric on the alm_asset table to record changes in the substate field.I want to create a report on the metric_instance table to show the number of assets with a particular value in substate filed but I also want to add some filters on ...

Exclude delegates from specific approval records.

I have a requirement to restrict approvals on a specific catalog item. They do not what User Delegates to be able to approve these requests.  Sounds easy enough. I've found the "exclude delegates" on the email notification.  I've also added a busines...

eglazier by Mega Contributor
  • 4769 Views
  • 12 replies
  • 4 helpfuls

Resolved! Advanced Work assignment (AWA)

Hi,Please can someone ¸help me with screenshots showing how in Advanced Work Assignement  1- Add Skill to user2- Add user to groupe3- Etc.... Thank youRegard

Sheh by Tera Contributor
  • 621 Views
  • 1 replies
  • 0 helpfuls

Flow sequential approval

I have a json and i want to send approval request to each one by one in a flowi have got the length and object of the json in an array json {"Approvers": [{"Approver": "Testuser1","Type": "User","Approval_Type": "One","level": "1","Var_Name": "Var_Va...

Query Filter for Group Tickets

I'm trying to create a query filter to display the tickets opened by any group member that the user is a part of. For example, if I'm a member of the "SaaS_Team," I want to see all the tickets created or opened by other members of the SaaS_Team in th...

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